This is the 4th time I have emailed and still no response

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    Posts
  • #951526

    byemmalouise
    Member

    Hi I purchased the pro to upload my new blog template. I can see the money taken from my account on my statement. It’s now 4 months later and still no one has responded to my email. It still says I need to purchase the PRO even though I already have. I can also not see an upload new theme button. PLEASE RESPOND
    Blog url: http://byemmalouise.wordpress.com/

    The blog I need help with is byemmalouise.wordpress.com.

    #951632

    timethief
    Member

    to upload my new blog template

    There is no FTP access to free hosted WordPress.com blogs and we cannot upload third party themes or edit templates or themes. http://support.wordpress.com/com-vs-org/

    I have flagged this thread fo Staff attention.

    #951636

    byemmalouise
    Member

    Hi , I have wordpress. ORG. I have bought the package for $99 in April and have been trying to get help since then. When I go to my WordPress. org I see no option to upload my own template and it still says want to upgrade…

    #951665

    jjonesftw
    Member

    The $99 upgrade is for WordPress.com blogs. You mentioned that you have a WordPress.org installation, but that would be at hosting provider like Go Daddy or Bluehost. Who is your host? As timethief suggested above, http://en.support.wordpress.com/com-vs-org/ is a good article with some more info.

    #951666

    raincoaster
    Member

    Unfortunately, having waited six months, you’re not eligible for a refund.

    http://byemmalouise.wordpress.com/ is a WordPress.COM blog. If that is not the blog you purchased the upgrade for, please give us a direct link to that blog.

    #951681

    byemmalouise
    Member

    Hi

    I actually emailed WordPress within one hour and again the net day asking for a refund with no response.

    I changed the blog name today
    From piggywiggies
    To byemmalouise

    #951682

    byemmalouise
    Member

    Hi jones

    Thanks for your comment. Ok I have not purchased a Hosting account for my WordPress. That is obviously where I have gone wrong! I purchased the pro for $99 thinking this activated the .org!

    #951683

    jjonesftw
    Member

    If you’re setting up a self-hosted WordPress installation for the first time, see if there’s a WordCamp near you soon http://central.wordcamp.org/ or a local meetup near you. Search at http://www.meetup.com/

    #951690

    raincoaster
    Member

    http://byemmalouise.wordpress.com/ is a WordPress.COM blog. If that is not the blog you purchased the upgrade for, please give us a direct link to that blog.

    #951695

    byemmalouise
    Member

    The one I purchased it for was WordPress.com/piggywiggies

    I logged into that today and changed the blog name to by Emma Louise

    #951698

    timethief
    Member

    piggywiggies.wordpress.com is no longer available.
    The authors have deleted this blog.

    7. The final option presented on this screen allows you to discard your current address. This option will permanently disable the address and you will not be able to reuse it. Only select this option if you are sure you will not use the address again. If you want to redirect traffic to the new blog, you can keep the address and purchase the Site Redirect upgrade. http://en.support.wordpress.com/changing-blog-address/

    #951699

    raincoaster
    Member

    Please give us a direct link to the blog in question, starting with http.

    #951702

    byemmalouise
    Member

    The one below is what I change it to
    http://byemmalouise.wordpress.com/

    http://piggywiggies.wordpress.com/
    Is what the blog page used to be called

    #951703

    raincoaster
    Member

    What does it say on the Store page of that dashboard? Does the upgrade show there? What specific custom domain were you trying to add to it?

    #951705

    raincoaster
    Member

    I suggest you not buy any upgrades for sites that don’t have any content. And if the other one had content, I hope you exported it and just haven’t imported it yet, or you just deleted EVERYTHING you ever posted.

    #951712

    byemmalouise
    Member

    On my wordpress store it says:

    WordPress value bundle $99. Click here to remove from cart. (i have already purchased this)

    It has a box saying ” Add a domain $5″
    2. ” Video Box $60″
    3. “Custom Design $30”

    #951727

    macmanx
    Staff

    The only Value Bundle transaction that I see on your account was for http://piggywiggies.wordpress.com/ placed on April 17.

    Is that what you’re referring.

    #951742

    byemmalouise
    Member

    Yes, this was the $99 and I thought this meant I would have the .org! So how do I get the .org and upload my new theme?

    #951744

    raincoaster
    Member

    It doesn’t mean that. You can’t add a theme from somewhere else to a WordPress.com hosted blog. EVER.

    #951748

    byemmalouise
    Member

    I understand that now! But what was the $99 for and why didn’t anyone respond to me emails only 10 minutes later then an hour later to get a refund? Surely this isn’t fair!?

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