This product was purchased 4 days ago and so is not eligible.

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  • #1004980

    madmark1
    Member

    i set-up 4 days ago on here to try and make a selling site. I then set up a few bits on it and went on a break (holiday) thinking it was all good. when I got back 2day I realised I cannot access ftp and other bits and read on-line I should have used hostgator and set up wordpress through that. I’m now feel silly as I have paid for the year and am outside of the refund time and would like to know if there is a possible chance to sort that out. or will i have to accept my mistake and just remove it ?

    any if would be great

    thanks mark

    ps this is for chili-pepper-growing.com
    Blog url: http://chilipeppergrowing.wordpress.com/

    The blog I need help with is chili-pepper-growing.com.

    #1005051

    justjennifer
    Moderator

    You may be beyond the refund period for the domain registration itself, but you can use the domain you registered with WordPress.com with your self-hosted WordPress site. Once you have your webhosting set up, you can change the DNS pointers following this Support Doc: http://en.support.wordpress.com/domains/domain-management/

    After 60 days you can transfer the domain to another registrar if you choose to do so, but that will involve some additional expenses.

    #1005052

    justjennifer
    Moderator

    Regardless, I will tag this for Staff assistance. Please be patient while they get back to you.

    #1005053

    auxclass
    Member

    Just take the domain name with you – if you cancel it you will need to wait 60 to 90 days to maybe get it back

    http://en.support.wordpress.com/domains/map-existing-domain/

    #1005059

    madmark1
    Member

    thanks so far for the quick responses :)

    #1005141

    macmanx
    Staff

    Unfortunately, your domain has passed the 48-hour refund policy on registered domains. Please note that this is different from other upgrades and is stated during the purchase process.

    Canceling a domain after 2 days of purchase means you completely give up ownership of the domain. There is no guarantee the domain will become available to re-register after cancellation.

    You are welcome to keep your domain with us and update the nameservers to point to another hosting provider by following this guide:
    http://en.support.wordpress.com/domains/change-name-servers/

    After 60 days from the date of purchase or registrant contact information change, you may also transfer your domain to another registrar.
    http://en.support.wordpress.com/domains/transfer-domain-registration/

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