en WordPress.com Forums › Support Today's Custom Design Upgrade Author Posts February 21, 2013 at 10:03 pm #1161534 kathytoonMember my site is now self hosted and I think the wordpress.com one is pointing to the new site so I don’t need the Custom Design upgrade previously purchased? There is no way to cancel it or deactivate it. Can you reverse this charge? The blog I need help with is glamslamtennis.com. February 21, 2013 at 10:05 pm #1161666 timethiefMember WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard http://en.support.wordpress.com/upgrades/#refunds If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle Note: It takes from 1 – 2 weeks for the refund to be received. February 21, 2013 at 10:34 pm #1161685 kathytoonMember Ok what happens if the person who purchased the product is no longer working with us? I am trying to change the admin to myself. February 21, 2013 at 10:36 pm #1161688 timethiefMember That person must add another username account as an Admin and transfer the blog to that usernname account by use of this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account Author Posts The topic ‘Today's Custom Design Upgrade’ is closed to new replies.