"Top Posts and Pages" widget is not displaying images

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  • #1347762

    sugarbreakup
    Member

    We’re currently setting up our site, and it is set to PRIVATE at the moment, and have added the “Top Posts and Pages” widget set to display images as an “image list”, but am not getting the “featured image” image displaying at all.

    Can you please let me know how this widget is meant to work to be able to display the images correctly?

    (to test this widget out, I have updated the “Quit Sugar” page with a featured image, but the image does not display in the widget at all).

    The blog I need help with is thesugarbreakup.com.

    #1347850

    justjennifer
    Moderator

    http://en.support.wordpress.com/widgets/top-posts-widget/

    Since we cannot see what theme you are using, and you haven’t mentioned it, are you using the correct size image for the featured image on posts and pages? Check out the corresponding theme showcase page for the theme you are using. Information about image sizes is usually towards the bottom.

    #1347944

    sugarbreakup
    Member

    Since we cannot see what theme you are using, and you haven’t mentioned it, are you using the correct size image for the featured image on posts and pages?

    The theme is “The Great Adventure”, and I have tried using (jpg) images resized down to width of 160 pixels and width of 80 pixels, and neither of those image sizes display in the “Top Posts” widget.

    I have tried switching to “image grid” as well as “image list”, and the images still don’t display.

    #1347946

    justjennifer
    Moderator

    The Great Adventure is a premium theme which apparently doesn’t use featured images. http://en.support.wordpress.com/featured-images/

    Since this is a problem with the widget that is available to everyone, I will tag this for staff assistance.

    Please subscribe to this thread so you will see their response and be patient while they get back to you as threads marked for their assistance are dealt with on the basis of oldest first. Kindly do not bump your thread unless you have new information to give them.

    #1347989

    1tess
    Moderator Emeritus

    Here is the support article about the top posts and pages widget:
    http://en.support.wordpress.com/widgets/top-posts-widget/

    The first thing that comes to mind is that you have a private blog. Have you visited at least 10 of your posts or pages within the past 24 hours? If not, then there will be no top posts or pages to display. I know the widget article indicates past 24 to 48 hours but on my test blog, it is currently showing only the last hour or so of visits. However, that could be because I only installed the widget within the past hour so it appears it counts only from the time it is installed.

    I use the image grid (on my regular blogs, and on a test blog for making this comment). Some of my posts pre-date the “featured image” function so the TPP widget pulls up what appears to be a random image from the post or page. Sometimes the first image, sometimes a different one. If a post doesn’t have a picture, it shows the blavatar. On newer posts, the featured image is diplayed.

    It doesn’t seem to matter what size the featured image is for the tpp widget: my test blog is constantly changing themes so “proper featured image sizes” vary. The widget still finds them to display properly.

    I’m not staff, but think that my information will be useful for you in setting up your top posts and pages widget.

    Tess

    #1347997

    sugarbreakup
    Member

    The first thing that comes to mind is that you have a private blog. Have you visited at least 10 of your posts or pages within the past 24 hours? If not, then there will be no top posts or pages to display.

    Thank you Tess for your time.

    I am not having any issues with the top posts or pages coming up within the widget — I am getting top posts showing up within the widget.

    My issue is that when I configure the widget to include images (either in List or Grid format), the “top posts” are not displaying featured (or any other) image within the widget using the premium theme “the great adventure”.

    #1347998

    1tess
    Moderator Emeritus

    Ah. Sorry that I did not understand that. So this seems to be a problem with your specific theme, a premium theme. I cannot experiment with that so just keep patient for a staff response.

    #1347999

    1tess
    Moderator Emeritus

    This other link might be better for you because we volunteers don’t have access to experiment with premium themes. You should use the forums where theme designers answer questions.
    The premium theme forums are here:
    http://premium-themes.forums.wordpress.com/
    for The Great Adventure the link is this:
    http://premium-themes.forums.wordpress.com/forum/the-great-adventure

    #1348001

    sugarbreakup
    Member

    Thank you, I had a look at the link you provided for The Great Adventure, but am unable to create any new topics in this forum (even though I purchased and am currently using “the great adventure” premium theme!)

    This might be a stupid question, but how do I create a new topic over at that forum link you provided?

    I get the text “New Topic in this Forum” at the bottom of The Great Adventure link that you provided, but the “New Topic in this Forum” is just a text field and does not actually do anything when I click on it.

    #1348020

    kardotim
    Member

    This might be a stupid question, but how do I create a new topic over at that forum link you provided?

    You need to be logged in with the user account (mrb1tch) that purchased the upgrade.

    #1348026

    sugarbreakup
    Member

    Thank you, would never have picked that up, what a rookie mistake of mine!

    #1348027

    kardotim
    Member

    You’re welcome. Please let us know if you need any further assistance!

    #1348032

    sugarbreakup
    Member

    Just need further assistance with the “Top Posts” widget when used with “The Great Adventure” theme.

    I am not having any issues with the top posts or pages coming up within the widget — I am getting top posts showing up within the widget.

    My issue is that when I configure the widget to include images (either in List or Grid format), the “top posts” are not displaying featured (or any other) image within the widget using the premium theme “the great adventure”.

    #1348033

    1tess
    Moderator Emeritus

    @sugarbreakup,
    Have you not been able to ask your question in the premium themes forum? Do you have another account as kardotim suggested: mrb1tch and are you an administrator on that account? You need the exact account name, email addy, password, in order to access that forum for premium themes.

    #1348034

    sugarbreakup
    Member

    @sugarbreakup,
    Have you not been able to ask your question in the premium themes forum?

    Tess, yes I have posted this up on the premium themes forum under “the great adventure” theme section, just not sure if this issue is theme related or if it’s an issue with the “top posts” plugin itself.

    #1348035

    1tess
    Moderator Emeritus

    Then, I’m sorry that your question has not been answered. If the images in the tpp widget, then it could be a problem with the theme. As I said earlier, we volunteers cannot experiment with premium themes. Did you put a modlook tag on your thread in that forum?

    I wish I had a better answer for you. But your site is private, and using a theme I cannot try out. You do need more assistance from staff.

    #1348036

    sugarbreakup
    Member

    Did you put a modlook tag on your thread in that forum?

    I wish I had a better answer for you. But your site is private, and using a theme I cannot try out. You do need more assistance from staff.

    The site is now no longer private, and yes I have added a “modlook” tag to that thread.

    Thank you so much for your prompt & friendly responses, I just hope I get some response from the thread I have posted up on the premium theme forum on July 18.

    Still no replies in that forum as of yet.

    #1348037

    1tess
    Moderator Emeritus

    It would be useful for you to put the top posts and pages widgets into your sidebar so staff can see what it is doing, what is going wrong.

    #1348038

    sugarbreakup
    Member

    It would be useful for you to put the top posts and pages widgets into your sidebar so staff can see what it is doing, what is going wrong.

    Sorry, I took it down because it looked so bad, and didn’t want to bring down the general look of the site.

    Since posting it back up again (under the title of “Popular Recipes & Tips”, it now seems to be picking up the images correctly — not sure why, but it’s working!

    Again, thank you so much for your time and for your prompt response.

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