Hello, I wish to manage the domain mannalanu.com and transfer it to a different registrar. It is no longer showing up in my account. It also won’t let me re-add it to my account, stating I must contact customer service – but gives no way to contact customer service. My domain being held in limbo with no way to manage it, or even get customer service by wordpress.com
I’ve never used wordpress as a host, and ended the paid hosting plan. The domain is registered through next year, however.
As a registrar, wordpress lacks expected tools and support to be able to manage domains that have been registered separately from hosting. Moving the domain to a more accomodating registrar is the goal.
Hi @mannalanu, I can see you had a chargeback that has since been resolved. When you told your bank the renewal charge was fraudulent instead of working with us to get it refunded, it locked up all upgrades on the account, which is why you had trouble earlier.
I can also see you were able to renew the domain and start a transfer. You bought a plan as well, though. I can refund all but $18 of the plan cost if you’d like (the cost of the domain without privacy). Please confirm whether that’s your intention.
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