Transfer domain to different registrar

  • Author
    Posts
  • #3180228

    mannalanu
    Member

    Hello, I wish to manage the domain mannalanu.com and transfer it to a different registrar. It is no longer showing up in my account. It also won’t let me re-add it to my account, stating I must contact customer service – but gives no way to contact customer service. My domain being held in limbo with no way to manage it, or even get customer service by wordpress.com

    The blog I need help with is mannalanu.wordpress.com.

    #3180233

    Have you made any recent changes here, such as cancelling a plan or even cancelling that domain? I have added the modlook tag to ask if a member of staff could assist you.
    https://en.support.wordpress.com/move-domain/transfer-domain-registration/

    #3180260

    mannalanu
    Member

    I’ve never used wordpress as a host, and ended the paid hosting plan. The domain is registered through next year, however.

    As a registrar, wordpress lacks expected tools and support to be able to manage domains that have been registered separately from hosting. Moving the domain to a more accomodating registrar is the goal.

    #3180388

    supernovia
    Staff

    Hi @mannalanu, I can see you had a chargeback that has since been resolved. When you told your bank the renewal charge was fraudulent instead of working with us to get it refunded, it locked up all upgrades on the account, which is why you had trouble earlier.

    I can also see you were able to renew the domain and start a transfer. You bought a plan as well, though. I can refund all but $18 of the plan cost if you’d like (the cost of the domain without privacy). Please confirm whether that’s your intention.

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