Transfer from WordPress.com to .org Can I have a hapiness engineer please

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  • #722837

    Hi I had 3 sites with you which I transferred to WordPress.org Enterprise theme – they are now http://I.co.uk http://I.org.uk & http://TheInformationI.com. (previously with you they had simmiliar names but eg Idotcouk etc etc

    A specific problem on the Blog page has arrisen whereby it seems to have picked up the front page slider somehow.

    I am not technical – apasrt from completely reloading the theme StudioPress (theme supplier) are at a bit of a loss ie haven’t come across before.

    I would like for a one off Guided Transfer fee for the situation to be looked at & resolved – can you help please Wer are of course based in the UK & hosted here Eukhost.

    Regards

    #723024

    timethief
    Member

    Hello there,
    If you have paid for a guided transfer and Staff have been helping you with a guided transfer, then you can continue to get support from them by email. Please check your email client spam filter and also white list emails coming from support@wordpress.com

    #723028

    I haven’t paid for one I am asking if it would be possible to use this resource paying for it now to look at this specific problem on the 3 sites & to rectify it.

    I would appreciate any help or guidance that you could give us..

    #723030

    timethief
    Member

    I’ have flagged this thread for Staff attention.

    #723039

    hewsut
    Staff

    Hi theinformationi,

    I’m afraid that’s beyond the scope of the Guided Transfer Upgrade. I took a quick look at your sites though, and it looks like you bought Enterprise from StudioPress. If that’s the case, they may be able to offer some guidance on the situation.

    If not, I’d highly recommend the WordPress community at large:
    http://wordpress.org/support

    Hope that helps.

    #723047

    Ok Shame :)

    I’ll certainly try your suggestion though – Thanks for the tip

    Regards

    PS I presume you will close this thread now

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