Transferring wordpress blog

biancachapman · Member · Jun 10, 2015 at 6:56 am
Copy link

Add topic to favorites
I have tried to import a wordpress blog, it says still processing 24 hours later and I haven’t received an email from you yet.

The blog I need help with is: (visible only to logged in users)
kokkieh · Staff · Jun 10, 2015 at 8:20 am
Copy link
Hi there. The importer get’s stuck sometimes. I’ll tag this for staff so they can reset it for you. Please subscribe to the thread so you are notified when they respond and be patient while waiting.
biancachapman · Member · Jun 10, 2015 at 1:20 pm
Copy link
Thanks for your help Kokkieh. I’ll wait to hear from them.
Thanks
Bianca
akryworuka · Member · Jun 10, 2015 at 1:36 pm
Copy link
Hi there!

I’m not showing the import is still trying to process. Make sure you are going to your Dashboard – Tools – Import and selecting the correct file type. If it’s from another WordPress site, you would select that and the file would be an XML file. If you continue not being able to import, let me know.
biancachapman · Member · Jun 10, 2015 at 11:58 pm
Copy link
Hi,
I just went into Tools and Import, WordPress, and it is still telling me that it is processing, I can’t select the file because it still says it’s processing.
Thanks
Bianca
kokkieh · Staff · Jun 11, 2015 at 6:16 am
Copy link
@bianca
Are you on the dashboard for http://bianca1bc.wordpress.com/, or are you trying to import to another blog? If it’s another blog, please give THAT blog’s URL.
biancachapman · Member · Jun 11, 2015 at 6:43 am
Copy link
Yes, I am. Here’s a screenshot. Thanks
https://picasaweb.google.com/lh/photo/6gB0hRFm7wfCQERKwRCbYV61zL6gfzxdU7z5f_SgUds?feat=directlink
biancachapman · Member · Jun 11, 2015 at 6:50 am
Copy link
I’m on the dashboard for bianca1bc trying to import xml file that I exported from another wordpress blog.
Thanks
kokkieh · Staff · Jun 11, 2015 at 6:53 am
Copy link
Have you tried clearing your browser cache and cookies? It could be that that page is stuck in your browser cache. Instructions here: https://en.support.wordpress.com/browser-issues/

If that doesn’t help either, let us know. I’m sure @akryworuka will follow up as soon as she comes online.
biancachapman · Member · Jun 11, 2015 at 10:45 am
Copy link
Hi,
I just tried clearing the cache and cookies. I also went home and got on my home computer. When I opened up my wordpress account, it gave me the same message that it was still processing.
kokkieh · Staff · Jun 11, 2015 at 11:15 am
Copy link
Thanks for checking that. Hopefully staff won’t take too long to get back to you again.
biancachapman · Member · Jun 11, 2015 at 11:51 am
Copy link
Thanks.
brookedot · Staff · Jun 11, 2015 at 7:23 pm
Copy link
Hi there,

I do see that the importer got stuck and failed. I have reset the importer. Please try the import again and let us know if you have any difficulties.
biancachapman · Member · Jun 11, 2015 at 7:31 pm
Copy link
Thanks for your help. I just got on to import it and I saw that you have reset it. I uploaded the file and pressed the button to import and I got the message ‘You are not allowed to import’
brookedot · Staff · Jun 12, 2015 at 12:00 am
Copy link
Hi there,

I’ve reset the import one more time. Please try the Import and let us know how it goes :)
biancachapman · Member · Jun 12, 2015 at 1:52 pm
Copy link
Thanks again for your help.

Again it didn’t work so I started a new wordpress blog and that worked.

Thanks
brookedot · Staff · Jun 12, 2015 at 8:07 pm
Copy link
Glad you were able to get it to work by starting a new blog. If you want to keep the original site URL let me know and we can empty the site for you to try the import again.

No items found.