tried to upgrade & didn't work

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  • #1141535

    I tried to upgrade my account by paying $99 through my PayPal account, but it doesn’t appear that the request went through. Can you help me?
    Thanks,
    Earl Nesbitt

    The blog I need help with is customfinefurniture.wordpress.com.

    #1141625

    Please confirm that by checking here:
    Dashboard > Store > Up Grades
    Dashboard > Store > Billing History

    #1141626

    P.S. I tagged this thread for a Staff follow-up.

    #1141734

    kathrynwp
    Staff

    Hi there – I don’t see any attempted transactions under this account, so it looks like it didn’t go through at all.

    Would you mind please trying again and let me know how it goes? If you get an error message, could you please tell me what it says, or upload a screenshot to help in troubleshooting?

    Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

    You can upload the screenshot in your Media Library and then post a link so I can see it. Thanks.

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