Trouble Adding Users

  • Author
    Posts
  • #896832

    tonybarlow
    Member

    I am trying to add users to a website I created. I went through the process with the person I was trying to add and over the phone we couldn’t figure it out. So I used another email address of mine and attempted it. There is no issue on the User end of things, they are confirmed and can log in. But when they try to access the sites dashboard it says that they don’t have permission, and an Admin of the site needs to invite them. I did invite them the first time. Any idea what I need to do as an admin to get it to work? The users are still showing up on the Invite New page, and under Date Accepted it says Waiting. Thanks for the help!

    The blog I need help with is fieldfamilyfarms.wordpress.com.

    #896971

    timethief
    Member

    Please note that we Volunteers answering support questions here on the WordPress.com support forums, which are only for free hosted WordPress.com bloggers, cannot assist any blogger who does not provide an active link starting with http:// to the blog, post or page in question. Please do that now.

    #896974

    ingridbarlow
    Member
    #896975

    tonybarlow
    Member
    #896993

    macmanx
    Staff

    Can you please give me the username or first 4 digits of the email address for one of these failed invites?

    #896995

    tonybarlow
    Member

    Sure… I have two that are “Waiting” to get added. “ingridbarlowhotmail” is one of the Users.
    Thanks!

    #896996

    macmanx
    Staff

    I don’t see any for that exact username, just ingridbarlow.

    Is that who you meant?

    #896997

    tonybarlow
    Member

    I am sorry yes. I have tried both and failed. Thanks!

    #896998

    macmanx
    Staff

    Ok, and these users have received and clicked their activation link?

    If so, please try deleting the pending invite and send a new one. Don’t use the Resend link.

    #896999

    ingridbarlow
    Member

    Yes, they went through all of the steps involved. And it seems like there is something missing. The blogs just don’t show up in their My Blogs list??? I will try to resend the invite and see how it goes.

    #897001

    tonybarlow
    Member

    It looks like that worked, for this user. I will try with my other user and see how that goes. Any idea what was going on? Was it a bug or something we were doing wrong? Thanks for the help!

    #897007

    macmanx
    Staff

    Wonderful, I’m glad it’s working now! :)

    It’s possible that there was either a temporary glitch or the activation link expired.

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