Trying to map my domain but need the IP-adress

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    Posts
  • #1172066

    kitendoadmin
    Member

    Hi,
    I’m trying to map my domain kitendo.se to my blog/website kitendocontext.wordpress.com. My webhost requires an IP address, however, and I can’t seem to find one, despite numerous searches in WP support forums and pages.

    I have changed the name servers and custom DNS, now all I need is one IP address.

    Grateful for your help!

    The blog I need help with is kitendocontext.wordpress.com.

    #1172158

    kardotim
    Member

    WordPress.com blogs do not have an individual IP address.

    To map an existing domain to your WordPress.com blog, go to Store > Domains on your blog’s dashboard and follow the steps there.

    Please take a look at the following guide before going through the process.

    Let us know if you need any help.

    #1172159

    kardotim
    Member

    Don’t mind my previous reply, I now see what’s causing the issue. It looks like your domain is not pointing to WordPress.com name servers yet. Please go to your domain registrar’s site and log into the control panel. You will need to update the name servers as below:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    #1172160

    kitendoadmin
    Member

    Thanks kardotim for your quick reply!

    However my domain does point to WP name servers, and has done for a few days now.

    What to do now?

    #1172165

    kardotim
    Member

    The nameserver records I see under your domain name are:

    dns01.ipeer.se.
    dns02.ipeer.se.
    NS2.WORDPRESS.
    NS1.WORDPRESS.

    Please make sure they are exactly set like addresses I mentioned in my previous reply.

    #1172336

    kitendoadmin
    Member

    Once again, thanks for your reply.

    According to my webhost I need a DNS zone, without which the mapping can’t be complete. Considering that my domain ends with .se (for Sweden), perhaps this is where the problem lies.

    How do I create a DNS zone? Or can you do it for me, please?

    Thanks in advance!

    #1172337

    kardotim
    Member

    The ‘Zone Record’ has already been created. As you can see the nameservers are still incorrect: http://www.whatsmydns.net/#NS/kitendo.se

    They need to be changed to:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    Your site won’t load properly if you have any other nameserver records set than the ones mentioned above.

    #1172339

    kitendoadmin
    Member

    So I checked that the nameservers are correct, and yet the website doesn’t load properly. This is my company’s website, it’s getting urgent that this is fixed, and now.

    What else can I do? I’m already harassing both you and the support team of my webhost. But I’m desperate!

    #1172343

    kardotim
    Member

    The nameservers are correct now! I took a look and everything is working properly. It might take a little while before you see the change, but it will work within the next day or so.

    Thanks.

    #1172349

    kitendoadmin
    Member

    Yes everything looked fine! For a while.

    As soon as I changed my primary domain to kitendo.se from kitendocontext.wordpress.com, it was back to the same problem as before.

    I’m tearing my hair out. What to do?

    #1172357

    kardotim
    Member

    Can you please try clearing out your cache? Hopefully that helps.

    #1172359

    kitendoadmin
    Member

    Yes, I tried that. Didn’t help.

    Does everything look fine at your end now?

    #1172360

    kardotim
    Member

    I took a look and everything is working properly. Do you also encounter this issue when you visit the website from a different computer/phone or geographical location?

    #1172361

    kitendoadmin
    Member

    I tried kitendo.se on my Iphone just now and it worked fine, ie. I got to kitendocontext.wordpress.com

    Weird! Or not?

    #1172362

    kardotim
    Member

    It’s possible that the nameserver change isn’t completely propagated yet or that the site is still cached somewhere within your network. You might want to give it a couple of days, though the rest of the world should be able to see the site now :)

    In the meantime you can manage your site at: http://kitendocontext.wordpress.com/wp-admin

    #1172373

    kitendoadmin
    Member

    Well, now my emailaddress (email redacted) doesn’t work either!

    PLEASE help ASAP, this is my work address and it is utterly important that it works smoothly.

    Thanks!

    #1172374

    kardotim
    Member

    You can request the e-mail MX records from your domain registrar, then send them to us and we’ll set them for you so you’ll e-mail will get forwarded.

    #1172375

    kitendoadmin
    Member

    Once again thanks for the quick reply!

    This is what I got from my domain registrar:

    kitendo.se mail is handled by 10 MAIL1.
    kitendo.se mail is handled by 20 MAIL2.EXAMPLE.COM.

    kitendo.se MX mx04.s.thehostingplatform.com
    mail.kitendo.se CNAME shml-0040.s.thehostingplatform.com
    pop.kitendo.se CNAME shml-0040.s.thehostingplatform.com
    smtp.kitendo.se CNAME mx04.s.thehostingplatform.com
    http://www.webmail.kitendo.se CNAME webmail.kitendo.se

    #1172376

    kardotim
    Member

    I’ve set the MX records at https://kitendocontext.wordpress.com/wp-admin/paid-upgrades.php?page=domains&action=dnsedit&domain=kitendo.se . Your e-mail should start working again shortly.

    #1172377

    kitendoadmin
    Member

    One million thanks, it works now!

    You’re the best.

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