Trying to upgrade domain registration

  • Author
    Posts
  • #1165849

    jeffgoins
    Member

    I’m trying to renew my domain, but it won’t let me upgrade.

    The blog I need help with is goinswriter.com.

    #1165913

    jeffgoins
    Member

    Here’s the screen I’m seeing: http://d.pr/i/pmkJ

    #1166002

    macmanx
    Staff

    You can still renew the domain for the normal rate, but you’ll need to be logged in as the user who purchased/owns the domain.

    I can’t specifically say who it is on the forums, but it is another user on the blog, and he looks remarkably like you.

    You do have about a week to renew it before anything crazy happens, so hurry, but don’t panic. :)

    #1166003

    goinswriter
    Member

    D’oh. I see that now. Okay, so if I want to eventually transfer this to another registrar, should I renew now and transfer later? I was actually so frustrated I was in the middle of transferring. How do you recommend I proceed?

    #1166004

    macmanx
    Staff

    Yes, expired domains can’t be transferred, so you should definitely renew it now and then transfer later. After renewal, you can transfer the domain following this guide: http://en.support.wordpress.com/domains/transfer-domain-registration/

    #1166005

    goinswriter
    Member

    I got error message 1001 when I tried to renew. Help?

    #1166007

    macmanx
    Staff

    Hm, that error code should not be happening for this situation, how exciting! :)

    Was there anything written after the code?

    #1166008

    goinswriter
    Member

    : Domain is not registered

    #1166010

    macmanx
    Staff

    Ok, I was quite wrong earlier, and I do apologize about that.

    It turns out that you do get a decently sized window to transfer your domain after expiration, hence the error message (as it’s being transferred), so I have refunded the renewal that you paid.

    At this point, it looks like you can safely continue the transfer process without issue. If you do run into any problems, please let me know what’s giving you trouble.

    #1166011

    goinswriter
    Member

    I’d like my blog up sooner than later. If I can cancel the transfer (which I’m having trouble seeing where I do that in the domain admin) and get my blog back up today, I’d prefer to do that.

    #1166012

    macmanx
    Staff

    http://goinswriter.com/ appears to be working just fine, is it not loading for you?

    As for transferring the domain, you can do that via this guide: http://en.support.wordpress.com/domains/transfer-domain-registration/

    You need to access the WordPress.com blog’s Dashboard http://goinswriter.wordpress.com/wp-admin/ as goinswriter to access the controls.

    I assume the domain will be pointed to the same self-hosted destination. If so, nothing should be going offline during the transfer process.

    #1166013

    goinswriter
    Member

    That’s the old version of the site. It’s still not pointing at my host for some reason. When I try to redirect the name servers in the admin, it won’t let me because it’s not “active.”

    I can’t cancel the transfer (as I mentioned before the “pending” part that they say is clickable is not) and can’t get my self-hosted blog back up. Please help.

    #1166014

    macmanx
    Staff

    Here’s what I see at http://goinswriter.com/ : http://d.pr/i/i5IT/5Vojzjw9

    Is that what folks should be seeing? If so, please try clearing your browser’s cache and cookies:
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If that doesn’t work, try clearing your local DNS cache:
    http://www.opendns.com/support/article/68

    As for the transfer, allowing it to complete is really the best way to go from this point. Were you able to send the authorization code to yourself before this happened? If so, I recommend contacting the receiving registrar to find out how the transfer is going, as it’s in there hands at that point.

    #1166015

    goinswriter
    Member

    Yes, that’s what it’s supposed to look like. So what changed?

    Also, I just tried to renew again, because I wasn’t sure what to do. Can you help me with that? I’m still getting the same error message.

    So if the site is up and I can go ahead and complete the transfer, I’d just like to continue with that.

    Thank you for your help. I’m clearing my cache now.

    #1166016

    macmanx
    Staff

    Yes, that’s what it’s supposed to look like. So what changed?

    Nothing changed, it still looks like that, for me at least. :)

    Did you change the domains name server recently?

    When a domain is registered or altered, there is a process called propagation, where information about the domain name is passed to internet service providers all over the world. This process can take up to 72 hours (though usually much less). During that time, you may also receive a warning message in your browser about “redirect errors”. Unfortunately, we have no control over this as it all depends on how often your internet service provider updates their records. Please rest assured that everything is proceeding normally with your domain.

    If you still have trouble viewing the site after 72 hours has passed, please try clearing your browser’s cache and cookies:
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If that doesn’t work, try clearing your local DNS cache:
    http://www.opendns.com/support/article/68

    Also, I just tried to renew again, because I wasn’t sure what to do. Can you help me with that? I’m still getting the same error message.

    You won’t be able to renew because the domain is being transferred. I have issued another refund. Allowing the transfer to complete it the only option at this point.

    #1166017

    goinswriter
    Member

    Regarding “what changed?”, why wasn’t this site showing up like this earlier today? What changed between this morning and now?

    #1166018

    jeffgoins
    Member

    When I received the update for the transfer, they give me instructions on canceling, but when I follow them, I’m unable to cancel. On the domain admin side, it says “transfer pending.” Is there no way to halt the transfer?

    #1166019

    macmanx
    Staff

    Regarding “what changed?”, why wasn’t this site showing up like this earlier today? What changed between this morning and now?

    That’s the thing with propagation, it can fluctuation. Most ISPs have multiple DNS caches that refresh at different rates. Which DNS cache they route you through essentially is what dictates which site you see. If you’re routed through a DNS cache they haven’t refreshed yet, you’ll suddenly see the old site.

    On the domain admin side, it says “transfer pending.” Is there no way to halt the transfer?

    The transfer will expire after a set amount of time. Why do they want you to cancel the transfer? I thought you wanted to transfer the domain.

    #1166020

    jeffgoins
    Member

    I just want my site back to normal. It reverted because my domain expired, not because of DNS… right? So why the switch back? I’m confused.

    #1166021

    macmanx
    Staff

    No, the site is still directed to what I see at http://d.pr/i/i5IT/5Vojzjw9

    Have you tried clearing your browser’s cache http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies and your DNS cache http://www.opendns.com/support/article/68 ?

The topic ‘Trying to upgrade domain registration’ is closed to new replies.