Turning off Auto-Renew and Deleting Credit Card Info

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  • #2745866

    umdpremed
    Member

    Hello, I am in the process of creating a website for an organization at my university. This involves upgrading to a premium website on WordPress, and acquiring the funds to do so through the financing department of the Student Organization Research Center (SORC) at my university. SORC has only agreed to give my organization the funds we need to upgrade to premium on wordpress only IF:

    I can delete auto-renew and the credit card information (which belongs to SORC) immediately after purchasing.

    I found a forum online that says you can delete auto-renew after the 30 day refund period after purchasing (?). But if this is the case, SORC will not give my organization the funds we need to upgrade–they want to make the purchase and then delete credit card information/auto-renew right away. Is this possible to do??

    The blog I need help with is umdpremed.wordpress.com.

    #2745989

    Hi there,

    they want to make the purchase and then delete credit card information/auto-renew right away. Is this possible to do??

    Auto Renew can be disabled by choosing the option to cancel your upgrade. If you cancel an upgrade outside of its refund window then it will remain active until its expiration date. The credit card is no longer on file once auto-renew is disabled.

    For more information on auto renew, please visit our support page:

    https://en.support.wordpress.com/manage-purchases/#auto-renew

    Let me know if you have any questions.

    #2746014

    umdpremed
    Member

    Auto Renew can be disabled by choosing the option to cancel your upgrade. If you cancel an upgrade outside of its refund window then it will remain active until its expiration date. The credit card is no longer on file once auto-renew is disabled.

    Yes, this is information that I already know, I am wondering if I can cancel auto-renew and delete credit information WITHIN the refund window. This would be the only way I could get funds from SORC.

    #2746019

    Yes, the policy applies to both within and outside the refund period. If you have any trouble, I can manually disable auto renew for you on my end. Just let me know when you pay and I’d be happy to do that for you.

    Thanks!

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