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Two Step Authentication

  1. Sorry to create a new thread - the other one by Fretless John at is already closed. I am having the exact same problem - I no longer have my original authentication code in order to disable the Two Step Authentication and the recovery codes don't work, either. Would really be grateful if anyone from WordPress can help me ASAP.

    The blog I need help with is

  2. Please complete the form for account recovery so Staff can discuss this privately with you.

  3. Thanks for the quick response! I already submitted a form twice earlier (and now thrice) but the "resend" returned a blank page. Not sure if it got through.

  4. Note that there is a backlog. Also note that I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. To confirm, are you trying to disable two-step on your densio account?

  6. Hi Jackie, yes. I always need a recovery code in order to log-in. Your help will be greatly appreciated!

  7. I've sent you an email to assist you further. Please check for that and follow the instructions there.

  8. Hi Jackie, got it! Thank you very much! :-)

  9. You're welcome! I'm going to close this thread and follow up with you in email.

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