Two Step Authentication

  • Author
    Posts
  • #1722944

    densio
    Member

    Sorry to create a new thread – the other one by Fretless John at https://en.forums.wordpress.com/topic/turn-off-two-step-authentication?replies=15 is already closed. I am having the exact same problem – I no longer have my original authentication code in order to disable the Two Step Authentication and the recovery codes don’t work, either. Would really be grateful if anyone from WordPress can help me ASAP.

    The blog I need help with is densio.wordpress.com.

    #1723039

    timethief
    Member

    Please complete the form for account recovery so Staff can discuss this privately with you. https://en.wordpress.com/wp-login.php?action=recovery

    #1723041

    densio
    Member

    Thanks for the quick response! I already submitted a form twice earlier (and now thrice) but the “resend” returned a blank page. Not sure if it got through.

    #1723042

    timethief
    Member

    Note that there is a backlog. Also note that I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1723245

    jackiedana
    Member

    To confirm, are you trying to disable two-step on your densio account?

    #1723257

    densio
    Member

    Hi Jackie, yes. I always need a recovery code in order to log-in. Your help will be greatly appreciated!

    #1723265

    jackiedana
    Member

    I’ve sent you an email to assist you further. Please check for that and follow the instructions there.

    #1723266

    densio
    Member

    Hi Jackie, got it! Thank you very much! :-)

    #1723267

    jackiedana
    Member

    You’re welcome! I’m going to close this thread and follow up with you in email.

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