Two step authentication: Can't access wordpress.com

  • Author
    Posts
  • #1527754

    algui912
    Member

    Hi, I’ve had to create a new account in order to post this message, My problem is that I remove accidentally the Google 2 steps authentication app and I can no longer log in to my other account (algui91), Is there a way of reset my settings?

    Thank you in advance.

    Regards

    #1527954

    rootjosh
    Staff

    Sadly, account recovery assistance cannot be given through a public forum. Please use the following link to begin that process:

    http://en.wordpress.com/wp-login.php?action=lostpassword

    #1527976

    algui912
    Member

    I’ve already try with that link, I can change the password, but the two steps verification is still active.

    #1527984

    rootjosh
    Staff

    Try the “more help” link:

    https://wordpress.com/wp-login.php?action=recovery

    That will give you a contact form that will go to the Account Recovery team.

    I wish I could help you more here on this thread. But account recovery conversations require more privacy than a public forum thread can offer.

    #1527986

    algui912
    Member

    But that is for blogs in wordpress.com, I have a self hosted blog, but my account of wordpress.com is linked to the wordpress.com account by jetpack.

    #1527989

    rootjosh
    Staff

    I am sorry, you have posted to the WordPress.com support forums. We can only offer support for WordPress.com sites.

    For self-hosted WordPress site support, please look here:

    http://wordpress.org/support/

    #1527990

    algui912
    Member

    But the account is from wordpress.com. Anyway, thank you, I will try there.

    Regards!

    #1527991

    rootjosh
    Staff

    The account recovery form is for WordPress.com accounts. If you are looking to access your WordPress.com account, no matter if you blog here or not (or are using jetpack with your WordPress.com account), that is what you want to do.

    If you have lost access to your self-hosted WordPress site itself, WordPress.com support cannot help you I am afraid. Talking to the WordPress.org support community may be the best solution in that case.

The topic ‘Two step authentication: Can't access wordpress.com’ is closed to new replies.