Two Step Authentication Woes

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  • #1455648

    Hello,

    I have a problem with my login.

    First of all, it does not concern this account. My original account I use is sanc6284. I use this one because you cannot post on the forum or contact support without logging in. And as I can NOT login, I can’t use the support forums for the other account. (A bit stupid if you ask me.)

    Anyway, on the other account the two-step authentication is activated. Therefore, when I login, I am asked to enter a verification code. My phone was shattered which resulted in having to get a new phone. After redownloading the app, I realized that it can’t generate a code for me to login because I don’t have the code to link it to the account. Also I can’t find the list of one time codes anywhere so this has become doubly frustrating.

    Is there any way to bypass this. Can it be disabled by you all or bypassed? I would really appreciate your help.

    The connected blog is: http://stirredembers.wordpress.com

    Many thanks in advance!

    Aaron (sanc6284)

    The blog I need help with is sanctuary6284.wordpress.com.

    #1455811

    timethief
    Member

    You can visit https://en.wordpress.com/wp-login.php?action=lostpassword
    and click the “Need More Help” link and complete the form for account recovery.

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