I have logged into an alternative existing account to ask this question.
I am setting up a new website on behalf of someone else for their website http://www.nelsonbaycatholicchurch.com., When I set up the account with the user name and password I did not receive the activation email. (I have checked the spam and junk folders too.)
When I try typing the same email address into the “Resend Activation Mail” box on the support/contact page, I get this message “We were unable to fetch your activation record. Are you sure you specified the email address you signed up with?”
I want to get the free blog and marry it up with another host once I have developed the site.