Unable to add new author to my blog

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  • #834234

    loiswakeman
    Member

    Sent an invite to a new author, which she successfully accepted, and her invite is still shown as waiting in the dashboard after 5 days.

    As suggested in similar threads here, I sent a direct request to support with the details, and got the automated response on Friday morning, but nothing has happened. Is there anything else I can do please, as there was no ticket number to follow up. Or am I being too impatient?

    The blog I need help with is westleybedandbreakfast.wordpress.com.

    #834443

    timethief
    Member

    Hello there,
    I’ll flag this thread for Staff attention. Note: When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once of the same issue the date moves forward and it takes longer to get help.

    #834459

    loiswakeman
    Member

    Thanks very much – I am relatively new here and didn’t know how long to leave it before I thought it had slipped through the cracks!

    Your tip about not repeating submissions is very useful.

    #834510

    loiswakeman
    Member

    I gave up waiting for help, and resent the invitation – and at last it was accepted successfully.

    So long, and thanks for all the fish :-)

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