This question pertains to our blog at cndoscotland.wordpress.com not this account, I had to create a new account so I could post this.
On April 23 I enabled 2 step verification on our WordPress.com blog but accidentally deleted the Authenticator app from my iPad which has prevented me from accessing our WordPress account since.
I realised what I had done straight away and submitted the 'Account Recovery Form' on the same day (April 23) with full details, including a Transaction ID. I requested for the 2 step verification to be lifted so I could gain access to the account again.
Can anyone confirm what the normal time-scale for requests of this nature to be completed are, and even if it's possible for 2 step verification to be deactivated in this way ,or is the account lost?