Unable to bypass 2 step verification
This question pertains to our blog at cndoscotland.wordpress.com not this account, I had to create a new account so I could post this.
On April 23 I enabled 2 step verification on our WordPress.com blog but accidentally deleted the Authenticator app from my iPad which has prevented me from accessing our WordPress account since.
I realised what I had done straight away and submitted the ‘Account Recovery Form’ on the same day (April 23) with full details, including a Transaction ID. I requested for the 2 step verification to be lifted so I could gain access to the account again.
Can anyone confirm what the normal time-scale for requests of this nature to be completed are, and even if it’s possible for 2 step verification to be deactivated in this way ,or is the account lost?
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The blog address is cndoscotland.wordpress.com.
In the meantime I’ve had a reply back from a ‘WordPress Happiness Engineer’ stating that I can reset the password, but I already have a working password it’s the 2nd step of the verification process that I can’t get past.
Really hoping a Mod or staff member can take a second to have a look at this problem, even if it means the account isn’t recoverable then I can at least start to develop an alternative blog instead.
This was resolved via an alternative channel by ‘Happiness Engineer’ Kris – thanks for your help.
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