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Unable to cancel private whois (domain transfer)

  1. Hi all,

    I'm trying to transfer my domain to another domain registrar to move the entire blog. However in the process moving it to namecheap, it says I need to cancel the private whois. When I click on it from the dashboard, it says error and to contact support. We I try to cancel it from the manage domain interface (the one you click from the WP domain management page) it doesn't do a thing.

    I'm unsure how to proceed if wordpress and their domain management 3rd party won't release the private info required by the new domain registrar.

    Any help would be appreciated.

    The blog I need help with is

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