Unable to export feedback

  • Author
    Posts
  • #1558437

    jolivetti
    Member

    I attempted to export “feedback” but was unable to. After I choose “feedback” and click the export button, the page hangs. I am able to export both pages and posts without difficulty. If I try to export “all content” it also hangs (presumably because it includes feedback as well as posts and pages). I’ve tried from multiple machines in various browsers on several networks without luck.

    When I click the export button, it tries to download the file from the following link:
    http://%5Bmysite%5D.wordpress.com/wp-admin/export.php?download=true&cat=0&post_author=0&post_start_date=0&post_end_date=0&post_status=0&page_author=0&page_start_date=0&page_end_date=0&page_status=0&content=feedback&submit=Download+Export+File

    Any help would be much appreciated.

    The blog I need help with is gentlereformation.org.

    #1558533

    timethief
    Member

    Hi there,
    You need Staff help so I’ll tag this thread for their attention. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1558568

    rachelmcr
    Staff

    Hi there,

    It looks like you have quite a lot of spam feedbacks, and those might be causing this problem with your export file. You can view and manage spam feedbacks by going to Feedback > Feedback in your dashboard and clicking the Spam link at the top of the page. You can try deleting those spam feedbacks and then running the export again.

    To delete a bunch of feedbacks at once, you can go to the Screen Options tab in the top right and change the number 20 to something much larger. That will show more feedbacks per page. Then you can click the checkbox in the top left of the list of feedbacks, to select all of the feedbacks on that page. From the Bulk Actions dropdown menu, click Move to Trash and then Apply.

    If you’d like, I can help you with that process. Just let me know if it’s ok for me to delete those spam feedbacks. :)

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