Unable to get an account–no confirmatory e-mail.

  • Author
    Posts
  • #1271667

    ksavit
    Member

    A friend has tried to obtain an account many times, but has never received a confirmation e-mail. His e-mail address is (email redacted). Can you help him?

    #1271760

    timethief
    Member

    Has he checked in his email client spam/junk mail folder?

    #1271761

    ksavit
    Member

    Yes. Many times.

    #1271860

    macmanx
    Staff

    What username did you try to sign up for?

    #1271890

    ksavit
    Member

    It was a username that was accepted by the “register” page. Everything looked good, but no confirmatory e-mail.

    #1271891

    macmanx
    Staff

    Ok, but I’ll need to know the username to look it up.

    #1271892

    ksavit
    Member

    rsavit. When that didn’t work, he also tried rssavit.

    #1271893

    macmanx
    Staff

    We have no pending signups under those names, so please feel free to try registering again.

    #1271910

    ksavit
    Member

    OK, he just tried it again with rsavit. No e-mail so far.

    #1271914

    macmanx
    Staff

    We still do not have any pending signups for rsavit.

    Where is he registering at?

    #1271963

    ksavit
    Member
    #1271975

    macmanx
    Staff

    It doesn’t seem to be getting through.

    Please ask them to try a different browser for now: http://browsehappy.com/

    #1272021

    ksavit
    Member

    He has tried it from 3 different browsers on 3 different computers and nothing works. Every time he tries to sign up, he clicks on the “signup” button for the basic (free) service. It goes gray after he clicks on it, but there is no other page that appears after that. Is that normal? Is there a problem with your signup page?

    #1272022

    macmanx
    Staff

    No, signups are flowing in at the normal rate, a bit high for the weekend actually.

    Which browsers (and versions of) has be tried?

    #1272023

    ksavit
    Member

    Firefox, chrome and explorer, all for windows, all the latest versions. Tried on 3 different machines.

    #1272032

    macmanx
    Staff

    Are you sure that “rsavit” is being entered?

    Signups are actually flowing in at a faster rate than normal today with the Tumblr/Yahoo announcement, but we still have nothing for a “rsavit”.

    #1272033

    ksavit
    Member

    Yes. That is the username that he is entering. His e-mail address, which is at gmail is slightly different than rsavit, but rsavit is the username he is entering for wordpress. I can give you all the information off-line if you want. This is quite mystifying.

    #1272034

    macmanx
    Staff

    What is the email address?

    Just enter it here in the normal format (without altering) and the forum will filter it out so only I can see it.

    #1272035

    ksavit
    Member

    (email redacted)

    #1272036

    macmanx
    Staff

    We have absolutely nothing under that email address either.

    The multiple computer that you have tried this one, are they all running similar ad blocker or security software?

    With signups flowing in at a very fast rate today, there’s definitely no issue on our end that I can see.

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