Unable to install Jetpack

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  • #1205616

    debeshsharma
    Member

    Hi,

    My website is http://debeshsharma.com/.

    In the last few days, I updated Jetpack to the latest release after which Jetpack has stopped working.

    I get this message:

    Downloading install package from http://downloads.wordpress.org/plugin/jetpack.2.2.1.zip…
    Unpacking the package…
    Destination folder already exists. /home/debesqku/public_html/wp-content/plugins/jetpack/
    Plugin install failed.

    Please note that ALL other plugins have been uninstalled and the problem still persists.

    Cache and cookies have been cleared.

    I have seen all the FAQs.

    Could you help me out here please? Thanks.

    The blog I need help with is debeshsharma.com.

    #1205730

    kardotim
    Member

    Do you have FTP access to your site? If so, manually delete the ‘jetpack’ folder inside /public_html/wp-content/plugins/jetpack/ . Then try to install the Jetpack plugin again.

    #1205731

    debeshsharma
    Member

    Thanks Kardotim. I do have access, but I wanted to check if my stats will remain intact after I delete that folder of will all the stats for social plugins start again from zero… i.e. Facebook likes and shares, PinIts, etc.

    Many thanks in advance.

    #1205750

    kardotim
    Member

    Everything will remain intact because the data is stored on our servers.

    #1205766

    debeshsharma
    Member

    Thanks Kardotim. I did as you suggested and deleted that directory. Now I get this message on installation:

    Downloading install package from http://downloads.wordpress.org/plugin/jetpack.2.2.1.zip…

    Unpacking the package…

    Could not create directory. /home/debesqku/public_html/wp-content/upgrade/jetpack.tmp

    #1205776

    kardotim
    Member

    The /wp-content/upgrade directory needs to have read/write permissions set to 777 . You can change the permissions by right clicking on the directory when accessing it through FTP.

    #1205791

    debeshsharma
    Member

    There is no such file/folder in the wp-content folder Kardotim…now what do I do?

    #1205843

    debeshsharma
    Member

    I hope you got what I meant Kardotim…am not sure if you did. Thanks for helping me out.

    #1205849

    debeshsharma
    Member

    And I am unable to create a folder in wp-content also.

    #1205869

    kardotim
    Member

    I see. In that case try to change the permissions of the folder above /upgrade, which is /wp-content.

    #1205870

    debeshsharma
    Member

    Thanks Kardotim. I have done that and tried changing permissions to 777 already, but it still doesn’t work. I cannot create the folder /upgrade even then.

    I really appreciate you helping me out here, and would be grateful for a solution.

    #1205871

    kardotim
    Member

    You mean that the folder can’t be created when installing the plugin? or did you try to do it manually? You might want to try it manually.

    Also take a look at this guide to learn more about permissions.
    http://codex.wordpress.org/Changing_File_Permissions

    If the above doesn’t work for you, I suggest contacting your host and help you set the correct folder permission. If setting the permission to 755 doesn’t work, try 777. The lower the number the more secure it is. In this case 755 is more secure than 777.

    #1205872

    debeshsharma
    Member

    I tried both – an installation in the WP Dashboard and also doing it manually.

    I’d read that Codex and tried – I can change the permissions for the wp-content folder (and other folders too), but cannot seem to create an “upgrade” folder.

    #1205873

    kardotim
    Member

    You could try to follow the steps in this guide instead: http://stuff24.de/blog/wordpress-could-not-create-directory-plugin-install-failed/

    Otherwise contact your web host. They should be able to change the folder permissions for you.

    #1205888

    debeshsharma
    Member

    I finally spoke with my web host and they resolved it for me by changing folder permissions of this particular directory – there was some glitch there. Thanks so very much Kardotim. I am most grateful.

    #1205902

    kardotim
    Member

    Awesome! You’re welcome.

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