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unable to publish posts or pages

  1. Hi I am unable to publish or post pages on my account. I am able to save drafts but unable to publish. It was ok at first but now doesn't work. The page keeps requesting that I click send email confirmation but nothing appears in my in my email in box (including spam) and have double checked it's the right email in account settings. There seems to be something wrong with the account as i have used this theme and same actions as before but for some reason the 'publish' option is not coming up.

    The blog I need help with is

  2. jeremeylduvall

    Hi there,

    You're correct. In order to use the "Publish" feature, you'll need to click the confirmation link in your email. Can you confirm the email at the top of the page when you first login is correct? You can also use that blurb to send a new email.

    It looks like you're using a Gmail address. Typically, emails get caught in the "Social" tab within your inbox. Can you make sure the email isn't getting caught there?

  3. Hi Jeremey thanks for getting back.... I did click confirm email at top of page but no email was received in the inbox (have checked in the social tab - which is where emails usually appear). The only thing that seems to appear when I log in though is not my full email ie the is missing???

  4. I've checked and the email address is correct in the contact details section (only my user name shows at the top of the front page tho hence no showing) I have just requested another email but still nothing is showing in my gmail account. Many thanks

  5. jeremeylduvall

    Hi there,

    I went ahead and replied through private email to the address on file for your account. Please keep all additional correspondence there to prevent confusion!

  6. Hi I have just responded to your email. Please could you confirm the account

  7. jeremeylduvall

    Thanks! You should be good to go now. Please let me know if you run into any additional trouble.

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