Unable to reach blog website – was working now quit

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  • #1169562


    I cannot connect website http://www.lilesinsurancegroup.com OR lilesinsurance.wordpress.com. However I can access my Dashboard @ lilesinsurance.wordpress.com/wp-admin/ but I am unable to preview my pages from there. My domain name is pointed to Offfice 365 servers because of email hosting:


    In Office365, I have the following custom DNS entries:

    @ 1 Hour
    CNAME www lilesinsurance.wordpress.com 1 Hour

    I can ping successfully both lilesinsurancegroup.com and lilesinsurance.wordpress.com.
    dwebb@dwebb-HP-ProBook-6550b:~$ ping http://www.lilesinsurancegroup.com
    PING lb.wordpress.com ( 56(84) bytes of data.
    64 bytes from wordpress.com ( icmp_req=1 ttl=51 time=34.5 ms
    64 bytes from wordpress.com ( icmp_req=2 ttl=51 time=35.9 ms
    — lb.wordpress.com ping statistics —
    2 packets transmitted, 2 received, 0% packet loss, time 1001ms
    rtt min/avg/max/mdev = 34.580/35.277/35.974/0.697 ms
    dwebb@dwebb-HP-ProBook-6550b:~$ ping lilesinsurance.wordpress.com
    PING lb.wordpress.com ( 56(84) bytes of data.
    64 bytes from . ( icmp_req=1 ttl=46 time=93.8 ms
    64 bytes from . ( icmp_req=2 ttl=46 time=92.9 ms
    — lb.wordpress.com ping statistics —
    2 packets transmitted, 2 received, 0% packet loss, time 1001ms
    rtt min/avg/max/mdev = 92.961/93.415/93.869/0.454 ms

    The blog I need help with is lilesinsurancegroup.com.



    We do not support mapping a domain to WordPress.com via A Record or CNAME to an IP address. We are a cloud-based architecture, so if you map here to a specific IP Address, and that IP address or server goes offline for maintenance or is simply retired, your site goes down with it. If you were mapping to our name servers, traffic to your site would just be sent to the next available server.

    I strongly recommend that you direct your domain back to our name servers:


    Once done, you can direct your email back to Microsoft following this guide: http://en.support.wordpress.com/domains/add-email/add-outlook-email/



    Thank you so much for the reply, was getting very concerned. Ok, I think I understand what you are saying and thanks for clarifying the architecture. I have another question. Microsoft Office365 recommends them handling the DNS because of Exchange functionality and features. So, is it possible to continue to map my domain somehow using O365 or the only solution is map back to O365 from wordpress? I didn’t won’t to lose additional functionality that could be added in O365.



    The only solution would be to direct your name servers to us and then direct your mail back to them. It’s the only way that we can guarantee your site will always function.



    Follow up solution steps:

    1. Removed current name server settings (ns1.bdm.microsoftonline.com, ns2.bdm.microsoftonline.com) and changed to new name servers in WordPress (NS1.WORDPRESS.COM,
    NS2.WORDPRESS.COM, NS3.WORDPRESS.COM) to point back to the WordPress name servers. Changes propagated fully in about 40 mins which fixed my WordPress website (http://www.lilesinsurancegroup.com) BUT breaks email functionality. No worries we will fix this in the next few steps.

    2. Removed custom DNS entries I had entered in Office365 for both A record and CNAME (I had A record pointing to previous IP address of my WordPress website and I had CNAME pointed to alias name of my website lilesinsurance.wordpress.com)

    3. Under DNS Management in Office365 for the validated domain name (lilesinsurancegroup.com), Select the domain name then “Manage DNS” link. Then click the “DNS records created automatically by Office 365” dropdown to display the generated DNS records created automatically by Office365. This will provide the DNS record information for email, SIP, and Lync services

    4. Copy the MX and CNAME records displayed in Office365 and paste this information into the WordPress Custom DNS table like:

    CNAME autodiscover autodiscover.outlook.com.
    MX 0 yourdomainname-com.mail.eo.outlook.com.
    CNAME lyncdiscover.yourdomainname.com webdir.online.lync.com.
    CNAME sip.yourdomainname.com sipdir.online.lync.com.

    5. Allowed time for changes to propagate and my WordPress website was back to running and my Office365 email was back working as normal.

    This took me a lot of reading to figure all of this out so I hope someone finds this useful.

    Some helpful tools that helped me troubleshoot:
    http://www.intodns.com/ (Great domain validation tool) http://mxtoolbox.com/ (validate MX record for email functionality)

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