Unable to renew expired domain mapping

  • Author
    Posts
  • #1957265

    stephpafford
    Member

    My upgrade for domain mapping lapsed, but the domains themselves aren’t expired. I can’t find where to renew these on my dashboard. Nothing in store, my domains, or my upgrades seems to offer an option of renewing the expired subscription. If I try to purchase a new mapping, it says that the domain is already mapped. Any thoughts on how to renew these?

    The blog I need help with is yogateachertrainingsandiego.com.

    #1957357

    raincoaster
    Member

    This has been flagged for staff attention. Hang tight.

    #1957372

    1tess
    Moderator Emeritus

    Oops! I added the modlook then got distracted.

    @stephpafford,
    Staff can help you reclaim your domain names. If you subscribe to this topic then you’ll be notified via email when there is a response. Depending how long the names have been expired, you may be forced to pay an extra fee to renew them. It looks like you might be okay, but because I’m not staff I cannot be certain. Good luck!!

    #1957473

    gracejiyoung
    Member

    Hi there!

    Thank you all! @stephafford- It looks like the domain mapping is in another account (not the account with the username stephpafford).

    Please log into the account with that domain mapping and you will be able to renew it in your Store > My Upgrades page. For security reasons I cannot provide you the username of that account.

    If you aren’t sure of the account and need help recovering it, please let me know.

    Cheers!

    #1957474

    stephpafford
    Member

    Here’s the screen logged in as stephpafford – http://www.hase.co/stafford1.png

    No options to renew or purchase… does the Helen user have to make these updates?

    #1957509

    gracejiyoung
    Member

    Hi there,

    As seen you cannot renew because stephpafford it not the account that purchased the upgrade. Helen would be able to as that account is the one that purchased it.

    If you want to renew it yourself, please ask Helen to reply to this thread and with her confirmation I can transfer the upgrades into your account.

    Let me know if you have any questions with this!

    #1957521

    Hi there! Please go ahead and transfer the upgrades to StephPafford’s account!

    Let me know if you need anything further from me. Thanks!
    -Helen

    #1957562

    gracejiyoung
    Member

    @wellnessandbalance and @stephpafford-

    Thank you for the confirmation! The upgrades have been transferred to stephpafford’s account as requested!

    Cheers!

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