Unable to renew expired domain

  • Author
    Posts
  • #1031680

    ramsyrm
    Member

    Our domain expired 2 weeks ago and i can’t find the button to renew it, can you help me?
    Blog url: http://pricetravelmx.wordpress.com/

    The blog I need help with is blog.pricetravel.com.mx.

    #1031823

    auxclass
    Member

    You will need staff help – I have flagged this for staff attention

    #1031826

    macmanx
    Staff

    Are you referring to the domain mapping for http://blog.pricetravel.com.mx/ ?

    If so, you’ll need to be logged in as the owner of the mapping subscription in order to renew it.

    #1031832

    ramsyrm
    Member

    Ok, we’ve a problem because we can’t identify who is the owner and I’m afraid that this person doesn’t work with us…. is there any way to take the ownership of this blog?

    #1031835

    timethief
    Member

    The person who owns the blog is the person who registered the blog and provided the email address which became the unique identifier here at WordPress.com. That person who also purchased the upgrade for their blog has to transfer it to another username account. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    #1031837

    macmanx
    Staff

    Since the upgrade is expired, I can cancel it, which would allow you to re-purchase it yourself.

    Please note that it will cease to function the minute I cancel it until it has been re-purchased.

    Would you like me to do that?

    #1031844

    I asked to our IT area to identify who had the email address of the owner so now I can login as owner. It’s not necesary to cancel the domain because now is renewed.

    Thanks a lot

    #1031846

    macmanx
    Staff

    You’re welcome!

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