Unable to Upload New Images/Media

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  • #3019872

    For two days now I haven’t been able to upload any images to my site. The images seem to upload (the loading status bar moves all the way over) but when I look at my thumbnails, the new image is just grey and blank, as if it’s missing, and I can’t add it to my site.



    Hi There,

    Keegan here, I would be happy to help.

    Could you please share the site URL/domain you are working on?

    Can you confirm that the images you are trying to upload are one of these types:


    Then, please make sure that your browser is up to date by visiting http://whatbrowser.org/

    Also, Can you try force refreshing your page to see if that solves the issue? You can force refresh by hitting the keys below –

    – Windows: Ctrl + F5
    – Mac: Command + R
    – Linux: F5

    If that doesn’t work, please try clearing your browser cache. You can learn how to clear your specific browsers cache by following these steps –

    • Chrome – https://support.google.com/chrome/answer/95582

    • Firefox – https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    • Edge – https://kb.wisc.edu/helpdesk/page.php?id=54747

    • Safari – http://support.wordpress.com/how-to-clear-your-cache-in-safari/

    • Opera – http://help.opera.com/Windows/12.10/en/cache.html

    • Internet Explorer – https://kb.wisc.edu/page.php?id=15141

    You can check this page to see if you have javascript enabled – https://enable-javascript.com/

    You can learn about other browser issues here in the support docs here – https://en.support.wordpress.com/browser-issues/

    Please let me know if any of these steps helped solve the issue.


    Thanks for getting back to me!

    The site I’m working on is http://www.bumblebits.co/ and I am trying to upload .png files.

    I went through all of the above steps, but I’m still unable to load my photos…



    Hi there,

    bumblebits.co is hosted by Unified Layer
    Name Servers:

    This is wordpress.COM support and that site is not on our servers. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    wordpress.org support
    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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