Unauthorised deductions

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  • #3353475

    Please show me where I have given permission for unlimited membership to wordpress. I see there’s deductions and I only remember a once off payment agreement! I am so upset with wordpress. I didn’t even know about your auto renewal!! Where did I agree for an auto renewal?! Paypal is my only income and you took it all! I am so upset!!!!

    The blog I need help with is classroomglitter.wordpress.com.

    #3353690

    kokkieh
    Staff

    Hi there,

    If you’ve bought an upgrade plan on WordPress.com, you agreed to auto-renewal when you accepted our terms of service and our renewal terms during the checkout process:

    https://en.wordpress.com/tos/ – Section 5

    https://en.support.wordpress.com/manage-purchases/#automatic-renewal

    I see you have since filed a chargeback against us, and closed your account, making it impossible for us to either refund you or help you resolve this.

    For more help, please reply to the account closure email we sent you, or if you’ve already received an email from our billing support team, you can reply to that instead.

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