Unauthorized charges to my credit card!!

  • Author
    Posts
  • #1462927

    poshandblunt
    Member

    Hi,

    I purchased an upgrade to pro for $104 on July 25. I was charged this fee twice on my credit card, and on September 23 I was charged an additional mystery fee of $99. Can someone please help me refund the $203 that should not have been charged, and remove my credit card information so that no further mistakes are made. Thanks in advance for your help.

    The blog I need help with is poshandblunt.com.

    #1463011

    timethief
    Member

    Please see:
    Dashboard > Store > My Upgrades
    Dashboard > Store > Billing History

    We Volunteers cannot assist with any financial issues. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    #1463012

    timethief
    Member

    NOTE: I also tagged this thread for a Support Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1463193

    rootjosh
    Staff

    It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.

    #1463256

    poshandblunt
    Member

    Hi rootjosh, thanks for letting me know. Any idea how long refunds take? It’s been a week and nothing has appeared on my CC yet. Thank you for your help, I appreciate it.

    #1463257

    rootjosh
    Staff

    90% of them take 7-10 days. Some others can take over 2 weeks. And in some extreme cases (typically with overseas banks) it can take up to a month.

    #1463301

    poshandblunt
    Member

    Hello, I still haven’t received a refund. Can someone please double check on this?

    #1463308

    rootjosh
    Staff

    I’ve sent you an email to the email address on your WordPress.com account. Please let me know if you do not receive it.

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