Unauthorized payment

  • Author
    Posts
  • #3194706

    junsenlim
    Member

    I have a transaction when I check my e-banking statement, which I don’t authorize it. It stated WORDPRESS HTTPSWORDPRESUSD. I don’t receive any email or receipt from wordpress. What should I do?

    The blog I need help with is vivooppocasing.wordpress.com.

    #3194709

    junsenlim
    Member

    I check my billing history, I already paid $99 at Nov 8, 2017. Now only Oct, and wordpress already charge me another round, without my consent. Please help.

    #3194898

    fstat
    Staff

    Hi there,

    I don’t see any charges on your account. The last charge was last year and you have received a full refund for that.

    Can you please check the date of that transaction on your statement?

    #3194907

    junsenlim
    Member

    Tq for ur reply. [redacted id] US 09/10/18 please check.

    #3195027

    supernovia
    Staff

    Thanks! This was for https://oppovivocasing.com/ — is that your domain and if so, do you want to keep it up and going? We can cancel it, but the domain would not be released anytime soon, so I just want to confirm first.

    #3195081

    junsenlim
    Member

    Yes, just cancel it. But is it possible for me to rerequest a refund? I never blog this domain.

    #3195385

    supernovia
    Staff

    Yup, we were able to refund you since this auto-renewed in advance. Cheers :)

    #3195462

    junsenlim
    Member

    Thank you so much! Please let me know when the refund is made. thanks!

    #3195520

    fstat
    Staff

    You can see a receipt for the refund here:

    https://wordpress.com/me/purchases/billing/

    Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank.

    If you have any other questions, just let me know and I’ll be happy to help.

    #3195530

    junsenlim
    Member

    Okay, thanks for assisting me in this case. Appreciate it!

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