unauthorized use of my domain name

  • Author
    Posts
  • #1105284

    ruthzamoyta
    Member

    Unauthorized users are using my domain name to send spam. I want to block unauthorized users. I understand I need to set up an SPF. I cannot find anywhere on your website instructions on how to do this. Please let me know how to do this. An example of the unauthorized use of my domain name is:

    On 28 Oct 2012, at 16:20, “Viktorya” <(email redacted)> wrote:

    > Hello (email redacted),
    >
    > Good news for all the single guys who are interested in meeting a Russian woman.
    >
    > Please visit this links and find links to the selected, 100% checked profiles of sincere Russian women.
    >
    > Sorry for bothering if this is not for you
    > Good luck!

    The blog I need help with is bronzebygold.com.

    #1105366

    And what does any of that have to do with free-hosted wordpress.com sites?

    #1105367

    ruthzamoyta
    Member

    My domain is redirected to wordpress. I need to go into my wordpress dns manager and set up spf, but I do not see any instructions on how to do so. I pay for this service–it’s not free. Are you saying that this forum is only for the people who have free sites?

    #1105428

    raincoaster
    Member

    This is a support forum for all WordPress.com users. The thing is, someone is spoofing your email address; it’s an email problem, not a WordPress.com problem. And it’s 90% likely that nobody is actually sending the emails from your account, they’re just making it appear as if they are. You can check this yourself by going to your Sent Mail folder.

    #1105508

    ruthzamoyta
    Member

    Thanks for replying. My first call was to godaddy, who hosts my email connected to my domain name, but they said it is actually a WordPress problem since my domain name is redirected to my wordpress blog, and these spam emails are using my domain name in their reply-to address. There is nothing in my sent folder, so people know i am not sending spam. However, the reputation of my blog is in jeopardy because these people who are being spammed see the name of my blog linked to the spam.

    I discovered how to email wordpress support over security issues and i sent them a plea for help (i really dont like how there is no phone number for wordpress support–in contrast, godaddy picked up the phone immediately in the wee hours of christmas eve). If you have any furthe advice, i’d appreciate it. Otherwise, i will wait for wordpress’s response.

    #1105510

    timethief
    Member

    I don’t believe we Volunteers have any further advice to offer. As you have already used the Automattic security link this issue will be dealt with off-forum so I will tag this thread for closure.

    #1105512

    ruthzamoyta
    Member

    I would prefer to keep it open until Support responds with an answer that works. Also, other volunteers might have the answer. It is a holiday and perhaps people are not checking their email. Can we keep it open another day?

    #1105565

    kathrynwp
    Staff

    Hi there – you can add an SPF record in the custom DNS area under Store > Domains > Edit DNS.

    Since they are your email provider, GoDaddy will need to supply you with the SPF record. Once you have it, you’ll be able to paste into the box on the Custom DNS page.

    For example, here is the SPF record for someone who uses Google Apps for their email:

    TXT v=spf1 include:aspmx.googlemail.com ~all

    Your SPF record from GoDaddy will look something like that.

    Just let us know if you need further help.

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