Too bad the staff can't provide the correct answers:
There was a problem with a Domain renewal by a person that had moved to DreamHost and goofed the renewal - the domain was back pointing to WordPress.COM and they had did a renew late - the Staff told them that since their Domain was pointing to Dreamhost they should re-point them back to WordPress.COM - wrong answer - correct: "your Domain is pointing to DreamHost, it will take a few hours for the renewal to take effect"
Another person - had problems with changing the directories, i.e. a self hosted site - Staff let that one go completely by with no answer - took 45 or more minutes before a slave gave the correct answer "you are in wrong forum"
@maidiebike - I have spent almost my whole life in jobs that provided support, repair services etc. we never graded ourselves by the worst response or the average - we always aimed to be the best - if the defect rate was an average of 4/10,000 and the top was 1.5/10,000 we aimed to be better than the 1.5/10,000 company. same with response time - quicker is better - not - well another company has to call in a repair person from off site and it takes 3 hours so our on site people have 3 hours to play with - way wrong - we aimed for as fast as possible - not measuring ourselves by the slow -
The slow down and wrong answers is not doing anyone any good.