Under Review By Staff is annoying

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  • #501036

    xtap59
    Member

    It’s a conspiracy!
    Big brother is watching. Perhaps the WP government doesn’t want any unfriendly verbiage in the forums before they have a chance to review and or delete.

    Seriously, maybe they are concerned that someone could manage to send some sort of virus or other malicious code to harm WP.

    Or not…..

    #501037

    hewsut
    Staff

    @rain @sunnisme

    We are monitoring how this feature works and we are actively considering an adjustment similar to what you describe.

    In the meantime, posts with zero responses and under 30 min would be the criteria to look out for.

    #501038

    maidiebike
    Member

    hope this all works out for volunteer support folks and paid WordPress staff.

    As a user, unless I have frozen up my screen or corrupted my data, I would not expect an answer right away online. Nice, but it’s not how the real world works.

    As most folks know, when one phones info. technology dept., one expects/hopes an immediate person to assist . But if it’s electronic queries for support, even in brick ‘n mortar organizations with IT staff, it might be a bit delayed for a few min. or more for a support response.

    And I have worked in organizations with excellent IT staff/depts.

    #501041

    It’s frustrating, as stated for volunteers, since we know the answer, and we watch the thread sit there for 30 minutes without even a peep from staff.

    I for one, don’t think I’m going to play that game.

    #501042

    ryanhellyer
    Member

    We are monitoring how this feature works and we are actively considering an adjustment similar to what you describe.

    I’m outta here then. I’m not interested in helping if I keep being blocked from assisting when I want to.

    #501043

    You can help, you just have to wait 30 minutes to give staff a head start. :-)

    Perhaps they type slower than we do, and of course I don’t mean that, just injecting some humor into a humorless situation.

    #501044

    auxclass
    Member

    Too bad the staff can’t provide the correct answers:

    There was a problem with a Domain renewal by a person that had moved to DreamHost and goofed the renewal – the domain was back pointing to WordPress.COM and they had did a renew late – the Staff told them that since their Domain was pointing to Dreamhost they should re-point them back to WordPress.COM – wrong answer – correct: “your Domain is pointing to DreamHost, it will take a few hours for the renewal to take effect”

    Another person – had problems with changing the directories, i.e. a self hosted site – Staff let that one go completely by with no answer – took 45 or more minutes before a slave gave the correct answer “you are in wrong forum”

    @maidiebike – I have spent almost my whole life in jobs that provided support, repair services etc. we never graded ourselves by the worst response or the average – we always aimed to be the best – if the defect rate was an average of 4/10,000 and the top was 1.5/10,000 we aimed to be better than the 1.5/10,000 company. same with response time – quicker is better – not – well another company has to call in a repair person from off site and it takes 3 hours so our on site people have 3 hours to play with – way wrong – we aimed for as fast as possible – not measuring ourselves by the slow –

    The slow down and wrong answers is not doing anyone any good.

    #501045

    You know, I just looked at one of the “under review” threads, from the standpoint of a new .COM user looking for help, and the first thing that came to mind when I saw this,

    Under Review by Staff

    Please check back soon!

    was WTF!?! What did I do wrong? Why has my forum post been singled out for “review by staff?”

    I’ve never seen another forum do this sort of thing (there may well be some but I’ve never seen any).

    It SOOOOOOO smacks of Big Brother.

    #501046

    timethief
    Member

    @TSP
    OOOOOOOOOOMMMMMMMMMMMMMMMMMMMMMMmmmmmmmmmmmmmmmm

    #501047

    @TT

    :-)

    #501049

    sl1k
    Member

    I’m going to sit back and see how this one plays out… Hopefully in a way that benefits the staff, members and the loyal volunteers… =|

    #501051

    phoxis
    Member

    I think it would be better if the staffs answer the posts which does not have replies, or has no positive replies, or is not solved, for which the users had to email support. It’s good to see wp staff are actively handling the forum, but the point to be noted that the volunteers also did a good job. If colour coding has to be applied, then its better to rank the members on the basis of their quality of reply and the numbers of total reply and with other parameters. Let’s see what is the result.

    #501052

    It’s good to see wp staff are actively handling the forum…

    That I would say remains to be seen. Of course, I’ll give them the benefit of the doubt since they are just getting started with this, but if they are going to do this, then they need to DO it. Continuing on with only haphazard staff attention to these “Under Staff Review” threads isn’t going to win them any points with forum posters that have a major problem – or think they do.

    #501053

    ludusnaturae
    Member

    I met this new for first time yesterday. I felt frustrated.
    After read this thread just now, in my mind it seems a way of censoring the words of volunteers.
    Many questions were resolved by volunteers in less then a half hour. What is the sense of forbid them to participate during this time?

    #501054

    ludusnaturae
    Member

    This was the question I couldn’t resolve:
    https://en.forums.wordpress.com/topic/images-unviewable?replies=4
    Easy to resolve even for me. What did the staff in their reserved time? Why must the OP wait if there is a volunteer ready to response?
    (The answer from “rain” is best than mine could be, of course. Best writing, at least.)

    #501055

    raincoaster
    Member

    Thanks, but my hair trigger some days is probably one of the reasons the threads are now on half-hour lockdown: to prevent me from being snarky to rude people.

    #501056

    feartheseeds
    Member

    This “thirty minutes” thing is silly, it should be first come, first server… someone pops up in the forum with a problem I’m not sure why it should matter if it’s a HapEng or a Volunteer, as long as there’s an answer the OP can live with. Adding additional drama to their problem — sit there and wait, and we’ll get back to you while everyone else gets their answer — seems cruel.

    #501057

    Do you think this could have been the last thing hatched up after a night of tequila shooters?

    #501058

    raincoaster
    Member
    #501059

    I like that raincoaster.

    I’m going to start sniping (and yes, I did mean snipe-ing) at staff and telling the poster, ‘sorry for the delay in answering you, but staff have implemented this 30 minute penalty on the forum volunteers, so that they can get a head start, only they seldom show up apparently.

    [MOD EDIT: Not unless you want a ban. We are experimenting with new ideas. Let’s keep things civil, please.]

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