Wow - did I miss the announcement of this change? I admit I have been away, but I don't recall an email or twitter announcement. I've been on WP for less than a year. I have fussed and fussed with my blog and have asked questions without once being made to feel silly for asking.
Whilst I have no idea what a support ticket is, I do know precisely how much the volunteers have helped me. I have posted questions and have had 99% answered within 15 minutes - max, most times I've had answers in mere minutes. Had I had to wait with a "its being reviewed" sort of comment, would have made me feel like I asked something wrong.
For me, the volunteers are more than just experienced bloggers who have the ready answer. I have learned so much going to their blogs/sites. Timethief has been especially helpful to me both here in the forum and for what she posts on her site. The same can be said for The Sacred Path and a few others. I've learned so much from them.
I'm concerned that volunteers who have given so much of their time and expertise may decide that they no longer wish to assist those of us who might stumble on occasion. How could TPTB not include volunteers in a discussion as important as this?