upgrade assist please

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  • #3017416

    savagefringe
    Member

    upgrade, to the basic package with custom web name. I tried to put a payment through and it’s frozen, please assist. I also had the coupon code INST20

    The blog I need help with is savagefringe.wordpress.com.

    #3017628

    keegansingh
    Member

    Hi There,

    Keegan here, WordPress.com community member, I would be happy to help.

    Are you still having issues upgrading your package? You can try to update your plan here – https://wordpress.com/plans/

    #3017688

    Hi savagefringe,

    I tried to put a payment through and it’s frozen

    Does the same problem occur if you try to purchase a plan using another browser? Do you see any error messages?

    I also had the coupon code INST20

    This isn’t a valid coupon code for WordPress.com so it won’t provide you with any discount. We don’t add coupon codes to third party sites so we can’t guarantee any from these sources will work.

    Let me know if you are able to purchase a plan using a different browser.

    Thanks!

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