en WordPress.com Forums › Support upgrade assist please Author Posts September 13, 2017 at 3:27 pm #3017416 savagefringeMember upgrade, to the basic package with custom web name. I tried to put a payment through and it’s frozen, please assist. I also had the coupon code INST20 The blog I need help with is savagefringe.wordpress.com. September 13, 2017 at 8:47 pm #3017628 keegansinghMember Hi There, Keegan here, WordPress.com community member, I would be happy to help. Are you still having issues upgrading your package? You can try to update your plan here – https://wordpress.com/plans/ September 14, 2017 at 6:42 pm #3017688 gemmacevansStaff Hi savagefringe, I tried to put a payment through and it’s frozen Does the same problem occur if you try to purchase a plan using another browser? Do you see any error messages? I also had the coupon code INST20 This isn’t a valid coupon code for WordPress.com so it won’t provide you with any discount. We don’t add coupon codes to third party sites so we can’t guarantee any from these sources will work. Let me know if you are able to purchase a plan using a different browser. Thanks! Author Posts The topic ‘upgrade assist please’ is closed to new replies.