Upgrade billing problems

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    Posts
  • #1008230

    aletamay
    Member

    We renewed our upgrades for judyodesigns.com yesterday — or tried to. We received an error message after the first try and tried again — another error message. Now I have two receipt of payment emails and one saying our updates have not been renewed. I am very concerned about this. The problem seems to be related to the fact that the card used expires at the end of this month — which should not be an issue yet. I am concerned that Judy not be charged twice for this and that these upgrades not expire!

    –Aleta Johansen
    Blog url: http://judyostrowski.wordpress.com/

    The blog I need help with is judyodesigns.com.

    #1008359

    macmanx
    Staff

    I see that Private Registration was renewed twice, so I have refunded that. Sorry for the trouble!

    #1008360

    macmanx
    Staff

    Actually, it looks like the domain renewal did not go through at all, so I refunded that as well.

    Please try renewing the domain manually via Store -> Domains in your blog’s Dashboard.

    #1008368

    aletamay
    Member

    Thanks! We’ll try to get to this today but we do have until the 13th, right?

    #1008373

    macmanx
    Staff

    Yes, that is correct.

    #1008391

    aletamay
    Member

    Great! Thanks for your quick help!

    #1008421

    macmanx
    Staff

    You’re welcome!

    #1008487

    aletamay
    Member

    HELP! It is saying that it expired and is not letting me renew!

    #1008489

    aletamay
    Member

    I started a new thread because this one had been marked resolved, but the mod said to stick with this one. That’s ok I just want this to be resolved.

    Some places say the upgrades have expired, some places say they are active. We’ve been trying to renew for the past two days and have run into a number of problems. We got errors both when using cards and paypal, but also got receipts saying the payments were made. Please please help me get this resolved.

    #1008491

    macmanx
    Staff

    Are you referring to judyodesigns.com still?

    If so, you renewed just private registration for $8. I have refunded this charge.

    Please make sure that you visit Store -> Domains in your blog’s Dashboard to renew the domain.

    #1008494

    aletamay
    Member

    yes, it is still judyodesigns

    at store > domains it says the domain is active and will renew on 09/12/13 but if I go to “my upgrades” or if I click on Manage subscriptions while in “domains” it says the upgrades have expired.

    #1008495

    aletamay
    Member

    if I go back to the email and click the renew button in that it takes me to a page to renew, that lists the upgrades — which total 26 dollars — and an 18 dollar credit saying I owe 8. I tried to pay that via PayPal and got an error message with a link to the WordPress support page. Then I got a receipt from paypal saying I had paid 8 dollars, which now I guess you have refunded to me. We really have been trying to pay this 26 dollars and are thwarted at every turn!!

    #1008496

    macmanx
    Staff

    Please do not click the link in the email.

    Please visit Store -> Domains again. You will be able to renew it now that I have removed the incorrect charges.

    #1008497

    aletamay
    Member

    And if I click on the notices at the top of the dashboard page it takes me to the same place the renewal email does, saying I owe 8 dollars.

    #1008498

    aletamay
    Member

    I’ll go do that now!

    #1008499

    aletamay
    Member

    I cleared my cache and I still find everything the same as I describe above.

    #1008500

    aletamay
    Member

    so to be clear, if I go to store > domains it says it is active and will renew on 9/13/13 if from there I click on manage domain subscriptions it tells me that the domain — all upgrades — “have” expired on 09/13/12

    #1008501

    aletamay
    Member

    It is also still true that if I click on the reminders to renew at the top of the the dashboard page it takes me to a page where I could attempt to make a payment, but it says that my total is 8 dollars because of an 18 dollar credit that I do not understand. If I pay from that page will everything be renewed or just the private reg. ??

    #1008502

    aletamay
    Member

    So I just tried paying from the page described above and got this message:

    There was a problem renewing judyodesigns.com. Please contact support. Tell them you got the error code 1001.

    24716895 is not a valid DBP resource id for shopper 55734024

    #1008503

    aletamay
    Member

    and I received a receipt…

    Your WordPress.com Upgrades were purchased successfully.

    Item: Private Registration for http://judyostrowski.wordpress.com
    Cost: $8

    Item: Domain Registration – mapped to http://judyostrowski.wordpress.com
    Cost: $18

    I am sorry to be such a pain but I am So Confused and Frustrated! So are we renewed or not???

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