Upgraded theme, paid, still in checkout cart, and received email to pay!

  • Author
    Posts
  • #3020344

    jelsubotic
    Member

    Hi there!

    Today I upgraded to a premium theme, paid for it, received the receipt, but I just got an email I still need to check out and pay for the upgrade.

    What went wrong?

    I actually even finished uploading and updating everything, so I’m really worried I’ll lose my work!

    Any advice would be appreciated!

    The blog I need help with is iamjels.com.

    #3020488

    sdixon194
    Staff

    Hi there,

    It looks like everything is working fine from here. How long after your purchase did the email get sent?

    You can also check out your billing history here, which should list the transaction: https://wordpress.com/me/purchases

    Best,

    Steve

    #3020489

    jelsubotic
    Member

    Hi Steve,

    Thanks for your reply!

    I received the email reminding me to finish the payment six hours I paid for the theme and received my receipt.

    Should I just continue on as normal?
    What if I get another reminder? Also, the theme is still sitting in my cart.

    Thank you for your help!

    Best,
    Jel

    #3020500

    sdixon194
    Staff

    Hi Jel,

    Check out your billing history in your WordPress account and see if a transaction went through for the theme. It’s possible you added the theme by mistake after activating it. If you see that a transaction went through in your billing history, and you have no problem using the theme, you should be able to remove the other theme sitting in your cart no problem :)

    #3020504

    jelsubotic
    Member

    That did the trick!

    Thanks again! :)

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