Upgraded to the wrong account

  • Author
    Posts
  • #1223327

    soniac08
    Member

    Hi there,

    I recently bought the upgrade bundle so that I could update my blog and unfortunately I upgraded to the wrong user account. I need to apply it to the right one.

    Can you please switch it for me? Otherwise, it’s a wasted $300

    Please let me know. I need it to be applied to Soniac08

    Thanks!

    Sonia

    The blog I need help with is greenkarte.wordpress.com.

    #1223424

    tandava108
    Member

    How recently? You may be able to get a refund in the dashboard->store area and then purchase again. If that option does not appear then you will need to wait for staff assistance

    #1223447

    timethief
    Member

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard

    See: http://en.support.wordpress.com/upgrades/#refunds
    http://en.support.wordpress.com/bundles/#canceling-a-bundle

    Note: It takes from 1 – 2 weeks for the refund to be received.

    #1223450

    auxclass
    Member

    You should also be able to transfer the upgrade to another blog at

    Dashboard >> Store >> My Upgrades – should be a transfer option

    This has also been flagged for the staff to help – but for the staff to help they will need explained in small clear words exactly what is being transferred from which account to which account – and to help them – having the request made by each account affected while logged in here will help to prevent confusion

    #1223465

    csonnek
    Staff

    @soniac08 – you need to make the transfer request from the user account that originally purchased the upgrade.

    Just sign in with that user account and respond to this thread and I can take care of the transfer.

    Let me know if you have any questions!

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