upgrading website

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  • #3155163

    taxicabarete
    Member

    Hello I’m trying to upgrade my plan using my credit card from my bank account in dominican republic and the transaction continues to decline. Is this because my account is dominican?

    The blog I need help with is taxicabarete.wordpress.com.

    #3155284

    kosiew
    Member

    hi,

    Can you check whether your bank allows international credit card transactions ?

    I have also tagged modlook for a Staff to help you with upgrading.
    Thank you for your patience while they get back to you ; )

    #3155419

    kokkieh
    Staff

    Hi there,

    Your payment were being declined by your bank, not by us. Only they can tell you why, but usually it’s because a card isn’t authorised for international transactions as @kosiew suggested above.

    But I see you’ve since managed to complete a payment, so I’m marking this as resolved.

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