Upload file window opens too low in the screen

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    Posts
  • #216289

    techtrix
    Member

    When I try to upload a file, the window that pops up appears too low in the screen such that I cannot see and/or click on the relevant button and though the file uploads…I cannot add it to my posts.

    I tried to drag it up…but that won’t work. :(

    Plz help

    #216730

    coraliekitty
    Member

    I have the same problem. I use an iBook G4 which has a 1024×768 resolution. 768, and not a pixel more. so like you the bottom of the window is clipped and the buttons located there are unaccessible.

    with ctrl+click I can make the media upload frame to open in a new window, but there’s got to be a simpler solution. If it can’t move, which it should, at least it should scroll.

    #216731

    az85390
    Member

    I also have this problem. 24″ iMac running Leopard 10.5.2, latest version of Firefox (Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14). Screen resolution 1920×1200. Cannot drag window or scroll down to see missing content.

    Just updated Java yesterday or today via Software Update.

    #216732

    cathrynbe
    Member

    i am having the same problem. someone from wordpress usually comes ‘by’ by now to offer some support. where are they?

    #216733

    I can confirm this. in Firefox and also in Safari. If you go to media library from the upload window, the bottom half or third of the list is cut off at the bottom of the browser. If you click on an image “show” button you cannot get to the “insert into post” button.

    Why does wordpress have to make this so difficult?

    OS X 10.5.2
    FF 2.0.0.14
    Safari 3.1.1

    #216734

    nickmomrik
    Staff

    We made some bug fixes to the uploader. Can you force a refresh on the browser and try again?

    #216735

    bcarroll7
    Member

    I have the same problem using MS Explorer and Windows XP. I have tried refreshing the browser and all the other suggestions, but nothing works. Support is now closed for the day, so what do I do?

    I just want to add an image to my post; they always have images! :(

    I have a jpeg of the screen shot if someone wants to see it, but it is exactly as others have described.

    #216736

    Window now opens near top of browser with Safari 3.1.1, but the bottom of the window needs resizing as there is a bunch of blank white space at the bottom of it.

    With Firefox 2.0.0.14 I can’t get the window to completely load. Flushed browser cache and have reloaded several times.

    #216737

    In Safari the surrounding background is darkened, but in Firefox it never turns dark (never finishes completely loading) but the buttons and such work and I can insert images.

    #216738

    hysperia
    Member

    I can’t upload images or video. Box for uploading images has been “downlow” for a few days but I could manage to scroll down. Now I can’t do that either and nothing suggested here has worked for me, though I’m not exactly a “pro” here, so it could be me. Wow, this is frustrating.

    #216739

    hysperia
    Member

    Oh PARDON ME, refreshing the screen after clicking on “Post” worked. Sorry! And thanks.

    #216740

    1tess
    Moderator Emeritus

    OX 10.4.11 Safari 3.1.1 Firefox 2.0.0.14
    The windows to upload images are near the bottom of my screen. The “insert into post” is too far down to access. Sometimes I can move the windows up to make it work, but not always. today, anyway.

    #216741

    juiced
    Member

    I am having this problem. Firefox on Ubuntu and also Windows Vista.

    #216742

    tellyworth
    Staff

    Please clear your browser cache.

    #216744

    bleiglass
    Member

    Same problem (Firefox – iMac), worked fine last days, now impossible to insert a pic from library, because insert window is half burried and not moveable. On a general note: not very elegant solution this window, but at least it should work…

    #216745

    raincoaster
    Member

    Did it work?

    #216746

    raincoaster
    Member

    I mean, the solution posted immediately above your comment; have you tried it?

    #216747

    semper
    Member

    NOTE TO MODERATORS:

    What about a sticky on solving this with a step by step guide on how to clear your browser in in each of the popular browsers?

    #216748

    Hysperia’s solution at 1:53am worked for me. Click ‘post’ then refresh browser.
    XP and IE

    #216749

    To create more space for temporary Internet pages
    In Internet Explorer, click the Tools button, and then click Internet Options.
    On the General tab, under Browsing history, click Settings.
    In the Disk space to use text box, type the amount of disk space (in megabytes) that you want to be set aside for temporary storage space, and then click OK twice.

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