Upload file window opens too low in the screen

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  • #216289


    When I try to upload a file, the window that pops up appears too low in the screen such that I cannot see and/or click on the relevant button and though the file uploads…I cannot add it to my posts.

    I tried to drag it up…but that won’t work. :(

    Plz help



    I have the same problem. I use an iBook G4 which has a 1024×768 resolution. 768, and not a pixel more. so like you the bottom of the window is clipped and the buttons located there are unaccessible.

    with ctrl+click I can make the media upload frame to open in a new window, but there’s got to be a simpler solution. If it can’t move, which it should, at least it should scroll.



    I also have this problem. 24″ iMac running Leopard 10.5.2, latest version of Firefox (Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv: Gecko/20080404 Firefox/ Screen resolution 1920×1200. Cannot drag window or scroll down to see missing content.

    Just updated Java yesterday or today via Software Update.



    i am having the same problem. someone from wordpress usually comes ‘by’ by now to offer some support. where are they?


    I can confirm this. in Firefox and also in Safari. If you go to media library from the upload window, the bottom half or third of the list is cut off at the bottom of the browser. If you click on an image “show” button you cannot get to the “insert into post” button.

    Why does wordpress have to make this so difficult?

    OS X 10.5.2
    Safari 3.1.1



    We made some bug fixes to the uploader. Can you force a refresh on the browser and try again?



    I have the same problem using MS Explorer and Windows XP. I have tried refreshing the browser and all the other suggestions, but nothing works. Support is now closed for the day, so what do I do?

    I just want to add an image to my post; they always have images! :(

    I have a jpeg of the screen shot if someone wants to see it, but it is exactly as others have described.


    Window now opens near top of browser with Safari 3.1.1, but the bottom of the window needs resizing as there is a bunch of blank white space at the bottom of it.

    With Firefox I can’t get the window to completely load. Flushed browser cache and have reloaded several times.


    In Safari the surrounding background is darkened, but in Firefox it never turns dark (never finishes completely loading) but the buttons and such work and I can insert images.



    I can’t upload images or video. Box for uploading images has been “downlow” for a few days but I could manage to scroll down. Now I can’t do that either and nothing suggested here has worked for me, though I’m not exactly a “pro” here, so it could be me. Wow, this is frustrating.



    Oh PARDON ME, refreshing the screen after clicking on “Post” worked. Sorry! And thanks.


    Moderator Emeritus

    OX 10.4.11 Safari 3.1.1 Firefox
    The windows to upload images are near the bottom of my screen. The “insert into post” is too far down to access. Sometimes I can move the windows up to make it work, but not always. today, anyway.



    I am having this problem. Firefox on Ubuntu and also Windows Vista.



    Please clear your browser cache.



    Same problem (Firefox – iMac), worked fine last days, now impossible to insert a pic from library, because insert window is half burried and not moveable. On a general note: not very elegant solution this window, but at least it should work…



    Did it work?



    I mean, the solution posted immediately above your comment; have you tried it?




    What about a sticky on solving this with a step by step guide on how to clear your browser in in each of the popular browsers?


    Hysperia’s solution at 1:53am worked for me. Click ‘post’ then refresh browser.
    XP and IE


    To create more space for temporary Internet pages
    In Internet Explorer, click the Tools button, and then click Internet Options.
    On the General tab, under Browsing history, click Settings.
    In the Disk space to use text box, type the amount of disk space (in megabytes) that you want to be set aside for temporary storage space, and then click OK twice.

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