Upload image problem

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  • #502432



    I am trying to upload images to my “Pages” unsuccessfully. I followed the support page and the images upload to a gallery. When I select post URL it works, then finally when I click INSERT INTO POST it goes to a blank page. When I go back it makes me post URL again, click insert into post, goes to the blank page again. My images are now in the gallery.

    Help, Ro

    The blog I need help with is roannliew.wordpress.com.



    There have been other bloggers experiencing this problem who were using IE8 browsers. A least one may NOT have had JavaScript enabled on their browser when it must be enabled.

    Please confirm that you do have JavaScript enabled on your browser and then try the following troubleshooting techniques id required:

    1. Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies. See here > http://en.support.wordpress.com/browser-issues/ The instructions for specific browsers are found here > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Some issues can be resolved by using another browser? If you haven’t tried another one then I suggest that you do.

    3. Some issues can be caused by not updating your Flash. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

    4. Lastly, when contacting Staff in order to avoid a time delay in finding a solution and applying it please do not forget to include details in your support ticket. Staff need to know what operating system you are using, which browser and version of it you are using, if you tried another browser or not and what the results were, whether or not your Flash is up to date, and how you are connecting to the internet and to wordpress.com.

    Supplying these details up front in your support ticket means Staff won’t have to employ back and forth email exchange with you in order to obtain relevant details and that means they can identify the source of the problem and provide a solution quickly. Staff contact link > http://en.support.wordpress.com/contact/

    Best wishes for a happy ending. :)

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