Need help? Check out our Support site, then

Uploading images

  1. I need to upload an image and the 'select file' button is not working.

    The blog I need help with is

  2. In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

    1. If you are not running one of the browsers and versions listed at please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode.

    3. If you are running one of the browsers and versions listed at

    (a) Try clearing your browser’s cache

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS:

    Add both * and * to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.”

    4. You can use this link to see if your flash is up to date. If it’s not then go to and download and install the latest version of flash.

    5. Try using another browser.

    6. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary
    (c) Exactly what you experience including what any error reports you receive state.

  3. jeremeylduvall

    Hi there,

    We're experiencing some issues with image uploading particularly in IE. Could you let me know the following to help troubleshoot?

    1. When you're uploading images, are you uploading to the Editor or to your Dashboard? The URL in your address bar will help you tell the difference: Editor -

      Dashboard -

    2. Can you try another browser like Google Chrome or Mozilla Firefox?
    3. Can you try updating your version of Internet Explorer? As Timethief mentioned, you can find up-to-date browser versions at

    I appreciate your help! I'll let you know as soon as we know more.

  4. Hi

    When I am trying to upload images it is from: (dashboard).

    As I use a work laptop I am unable to use another browser however I have asked for my Internet Explorer to be upgraded so I am hoping this may help.

    I will keep you updated.


  5. jeremeylduvall

    Thank you for the additional details Laura! We've created a sticky forum thread that we're going to keep updated on this topic.

    I will also keep you posted on our progress here.

    Please let me know if trying another browser or the upgrade to IE helps!

Topic Closed

This topic has been closed to new replies.

About this Topic