URGENT – Cancel Automatic Updates

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    Posts
  • #838749

    ebbeinside
    Member

    I want to cancel 3 automatic updates on a blog: Video Press, No-Ads and 25GB Space Upgrade. They are due to be updated on 8 March and I have been in contact with Support directly. The solution I was given was to go to Store » Domains, but there isn’t an option there to cancel the upgrades, just a confirmation that they will automatically renew on 8 March.

    I have sent 4 emails since and not had any response.

    Can anyone help please?

    The blog I need help with is be-inside.net.

    #838938

    timethief
    Member

    When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once of the same issue the date moves forward and it takes longer to get help.

    #838939

    timethief
    Member

    P.S. I forgot to tell you I have flagged this thread for Staff attention.

    #838944

    ebbeinside
    Member

    That makes more sense! Thanks you!

    #838964

    jenia
    Member

    @ebbeinside: If you check your Store > Upgrades page, it should show that your VideoPress, No Ads, and 25 GB updates are expiring (not renewing) on March 8th. Does it say “expiring” in the status, or something else? Could you please also let me know your support ticket number?

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