Urgent WP/Domain Issue

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  • #1138472

    Hi there,

    I have a urgent WordPress issue that I would appreciate any help with! Here is my issue:

    Early last week, I purchased domain & hosting for my website (rappeneckerdesign.com) through GoDaddy. Immediately after that, I went onto wordpress.com and went through the steps to set up my account (I realize now that I didn’t need to do this and I originally didn’t set WP up through GoDaddy, I now have done this). When I was setting up the account on wordpress.com, when you get to the part where you add your domain in for your site, I put my domain name in and put down that I had already purchased the domain, so my domain would be mapped to WP from GoDaddy.

    After I realized that I set it up wrong, I logged into WordPress.com and removed all the info in regards to my site. I then logged into GoDaddy, set up WordPress, created a different WP login and I thought I was ready to go.

    Now I have been getting these warning since last week: “Warning: Domain Mapping is not set up for this site” & “The page isn’t redirecting properly”.I’m not even able to log into my WP site unless I clear my history and restart my computer, which doesn’t always work.

    I’ve contacted GoDaddy 4 times and they say everything is fine on their end, so the issue must be with WordPress.

    I would appreciate any help I can get with this issue!!

    Thank you in advance,
    kyle

    #1138572

    supportbot
    Member

    You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

    #1138573

    rappeneckerdesign.com

    #1138589

    auxclass
    Member

    You are asking about apples and oranges – your WordPress.COM account is not connected to your WordPress.ORG installed blog on Godaddy – the log-ins are not related at all – you can’t get to Goddady from here – the log-in for your blog on Godaddy is below – you also need to make friends at WordPress.ORG for help with that blog

    http://www.rappeneckerdesign.com/wp-login.php

    #1138591

    auxclass
    Member

    PS:

    For more on the difference: http://support.wordpress.com/com-vs-org/

    #1138595

    Thanks for the response. I do use only that login and have been able to work on my site here and there, but, I still keep getting kicked out with the domain mapping error randomly (even though I’m working on my site through the GoDaddy login). If I clear my history I’m able to get back onto my site for a little bit, but, then I am kicked out again with the WP domain mapping error. In my opinion, it seems like WordPress.com is causing this error because I originally set up my site using wordpress.com and included my domain name. WordPress.com is still doing something with my domain even though it’s all properly set up in GoDaddy. Is there any way I can COMPLETELY get rid of my original WP account?

    Thanks for any help

    #1138605

    auxclass
    Member

    It looks like you updated your domain settings for rappeneckerdesign.com yesterday – it can take 24 to 72 hours for changes to reach the far corners of the internet – each time you visit a site you go by a different route – so inside the 72 hour time frame you can have erratic results –

    Since you have pointed your name servers to Godadddy there is no way that WordPress.COM can do anything to your address

    Patience Grasshopper

    #1138612

    I updated the domain settings last Wednesday as well and I waited until the time frame that GoDaddy said (24-72 hours), I was still receiving the same error all weekend after the 72 hours passed. Yesterday I logged into GoDaddy to check and make sure everything is still alright, so technically I did go in yesterday and looked at things through the Domain Manager on GoDaddy, but, I didn’t make any changes, just saved after I left. I’m just perplexed by the Domain mapping error I keep getting even though the domain name has been pointing to GoDaddy’s nameservers since mid last week.

    Thanks again for the help.

    #1138613

    auxclass
    Member

    I flagged this for the staff to double check for you

    #1138619

    Here is the exact error message I keep getting:

    Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.

    When that error message pops up I can’t log into my WP site or even view it if I type in the website address.

    #1138623

    Also, when I click on the “log in” link on the error page it redirects me to a login page with my “original” login info that I created initially, not the same login info that I use to get to my WP site. Hopefully that makes sense.

    #1138741

    jenia
    Member

    Hi there, sorry this is happening to your domain. I just checked on our side and there are no records that are still tying your domain to WordPress.com. Looks like there is a caching problem somewhere along the line.

    You mentioned that you’ve tried deleting history and restarting your computer. Could you please try the following and let me know if it addresses the issue for you:

    1) Clear cache and cookies: http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies
    2) Flush DNS: http://www.whatsmydns.net/flush-dns.html

    #1138762

    Hi there, I completed clearing the cache & cookies as well as flush the dns, I also restarted. However, I’m still having the Domain Mapping error occur. I can log into my WP site for around 5-10 minutes until the Domain mapping error occurs. Any additional help you have would be greatly appreciated. Thanks

    #1138769

    Also, when the domain error occurs sometimes the login page will still show up, but when I try to login it just takes me right back to the login page. If I try to go to open my site in firefox during this time I get an error that the site cant open because it’s redirecting improperly.

    Again, ANY HELP TO FIX THIS ISSUE IS MUCH APPRECIATED.

    This site is for my small business and it terrifies me to think that a potential customer will visit the site and have the domain error pop up for them…

    #1138771

    raincoaster
    Member

    You can mark this as resolved now. I see you got it working.

    #1138772

    THIS HAS NOT BEEN FIXED!!

    I am still unable to login or view my website (rappeneckerdesign.com). I’ve cleared my history/dns/cache a couple dozen times today, restarted my computer, etc. I am still only able to randomly view or edit my site for a couple minutes.

    Please help, this issue has not been resolved.

    #1138773

    raincoaster
    Member

    I can view it. That means the DNS is working fine for at least some people. It means you have to wait and it will eventually work for you, too.

    If you can’t see it on your computer, can you see it on your phone? Sometimes some internet connections, particularly at work or school, don’t open blog sites.

    #1138774

    auxclass
    Member

    Your site loads fine for me also

    #1138777

    Stupid question, but, would it have anything to do with my location in the US? I live in a small midwest town out in the country, not sure if it takes longer due to location?

    Thanks again for the help.

    #1138782

    raincoaster
    Member

    Yes, it is location dependent.

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