username and password

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  • #3108503

    I am only able to get to word press through blue host. The username and password I have is not working when I try to log into the wordpress site itself.

    The blog I need help with is leadingasimplelife.com.

    #3108672

    kosiew
    Member

    hi,

    Your website is not hosted on WordPress.com.
    We’re able to help only with websites hosted on WordPress.com.

    To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

    https://en.support.wordpress.com/com-vs-org/

    You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
    https://wordpress.org/support/

    You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
    https://wordpress.org/support/register.php

    Your hosting provider customer support may also be able to help you.

    Hope this helps

    #3108917

    kokkieh
    Staff

    Hi there,

    We have no control over your login details for that site, as the site is not on our servers, and your WordPress.com login details won’t work for that site. If you’re unable to log in, and Bluehost cannot help you reset the password from your cPanel, please follow the instructions for resetting the password for your version of WordPress here:

    https://codex.wordpress.org/Resetting_Your_Password

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