video extension

  • Author
    Posts
  • #1260350

    I’ve paid a video extension, and it doesn’t appear in my dashboard. What is the solution ? I lost one day work, I’m kind of upset ! I’m waiting for a quick answer.
    Thanks !

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    Vote achat de l’Extension WordPress.com est confirmé.

    Élément : WordPress.com Premium pour http://sylvieballyot.wordpress.com
    Coût: $79.00

    ==============================

    TOTAL : $79.00
    Acheté par: ballyot
    [removed]

    The blog I need help with is sylvieballyot.wordpress.com.

    #1260456

    raincoaster
    Member
    #1260544

    macmanx
    Staff

    Earlier today we had some technical difficulties with our upgrades systems. For a a short time this morning, anyone who tried to purchase or renew products with us were charged but their items did not end up in their account or get renewed.

    We have fixed the issue on our end and have made sure that if you attempted to purchase or renew your upgrade more than once that all additional upgrades have been refunded to you!

    We strongly recommend that you log in to your account’s Dashboard and navigate to the Store link and then to My Upgrades to review what items are currently in your account. If there are any items missing you can purchase them through your Dashboard >> Store.

    If you attempted to purchase a domain, we do apologize, but you will need to attempt purchasing it again by adding it via Store >> Domains in your blog’s Dashboard.

    We sincerely apologize for this confusion and inconvenience. Please let us know if you have any questions!

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