Video problem

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  • #1039741

    I bought my VideoPress upgrade and uploaded my video (twice under different filenames). I got the “it’s being processed” message. I waited (overnight), but although it’s in my media library (both times), the Preview and Insert button doesn’t work, and there is no shortcode indicated. Any idea why? Thanks

    The blog I need help with is ibcbrussels.com.

    #1039873

    I have exactly the same problem. I also noticed that in some of the help documentation screenshots there is language like “this video will be processed in ten minutes” and I’m not getting that. Just “This video is being processed” and it never is…

    What’s up, WordPress peeps?

    I’m at http://greetingsfromtheemptynest.wordpress.com

    #1039950

    Hello, can anyone from WordPress help, or at least answer? Thanks a lot!

    #1039955

    Hi technicalcopywriting,

    I’m sorry for the inconvenience. I’m taking a look right now.

    #1039962

    Thanks Bryan. Looking forward to hearing from you

    #1039963

    While I wait to hear back from our developers, can you try converting the video to MP4 using Miro Video Converter, then upload the MP4 file?

    #1039964

    OK thanks for the tip Bryan. I’ll give it a go.

    #1039965

    Bryan, thanks for the tip. The MP4 video seems to be processed fine and is also embedded good too. Thanks again, appreciated.

    #1039969

    Fantastic! You’re welcome!

    #1039975

    Hi,

    One of our developers would like to see the original video you were trying to upload since we should support the DX50 (DivX 5.0) codec.

    Would you mind uploading the video to a Dropbox folder, then email the share link to us?

    Please email us through our contact form with this subject:

    VideoPress and DivX 5.0 (re: Bryan)

    …and include a link to this forum thread:

    https://en.forums.wordpress.com/topic/video-problem-2

    Thanks!

    #1039976

    thanks Bryan, I have sent you the file via Dropbox as requested (I think).

    #1039977

    Hi Denzil,

    Thanks! I received the Dropbox link, but the file was 33 KB. Can you double-check again?

    #1039978

    https://www.dropbox.com/s/epff2gw5981yn9c/IBC%202%20September%202012.avi
    This is the link I get when I click the “share link” button.

    #1039983

    I’ve downloaded that file again, and when I opened it, a video didn’t play. I also viewed the file info in Finder and saw that the file size was 33 KB. (It should be larger.)

    Can you find the original video file, check the file size, and view the video before copying it to your Dropbox folder and sending a new link?

    (Also, please reply to the original email you sent so it goes directly to me.)

    Thanks!

    #1039984

    https://www.dropbox.com/sh/714mo8g1otuykrx/4bqauodfNO
    It’s the first time I’ve used dropbox and I don’t think I’ve got the hang of it, unless this works, then I have.

    #1039985

    That was it — thanks!

    I also hope you like Dropbox! It’s a super helpful service that I use daily. :-)

    #1039986

    Oh, and please feel free to remove the video file from your Dropbox folder to free up space. I’ve downloaded it to my computer, and I’ll pass it onto our developer who wanted to take a closer look at it.

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