Videos not showing

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  • #869573

    I posted a video this morning in the post called Tennis Anyone. It was originally in a .mov format. On the media page one can play it and see it. On the blog, the video is blank. I then made the video into a .wmv format, inserted that, but after a half hour, the video still said “processing.” So I reverted to the .mov format so you can see it is not visible. Any thoughts? You can see the thumbnail, but once you click play, the screen goes blank.

    Tennis Anyone?

    The blog I need help with is earthoceanskyredux.com.

    #869706

    jackiedana
    Member

    Both videos at this link play for me.

    #869707

    but not for me or a reader who complained of the same issue.

    #869713

    sl1k
    Member

    Works fine for me as well I recommend clearing your browser cache and cookies since it may be cache issue with the browser where the browser is relying on the corrupted cache file verses updating the cache file,

    Here is the documentation for clearing your browser cache→http://wp.me/PEmnE-19

    #869716

    four of my readers now tell me they can’t seethe video either. but sure, I’ll clear my browser cache, which I do every week anyway. :-(

    #869718

    I’ve cleared the cache and they still don’t play, for me, and other readers of mine. very strange.

    #869745

    macmanx
    Staff

    They’re working just fine more me too.

    I guess ask them if they’re running an up-to-date Flash player.

    http://get.adobe.com/flashplayer/

    #869747

    Two readers binged in that they can see them. I still do not. I’ve emptied the cache, restarted the computer, I’m up to date on everything, and still, this is what happens for me;

    #869754

    macmanx
    Staff

    That is definitely odd. Try reinstalling Flash player: http://get.adobe.com/flashplayer/

    #869764

    Chrome users don’t have to download new versions of Flash Player. Chrome automatically updates when new versions of Flash Player are available, to protect users with the latest security updates. I also checked my plug-ins and Flash is enabled.

    #869767

    macmanx
    Staff

    Which version of Chrome are you using? If it’s 18, there are some odd bugs that Google is working on, which this is more than likely related to.

    To confirm, please install Firefox, or a different browser http://browsehappy.com/ and Flash http://get.adobe.com/flashplayer/

    #869785

    I am running the most current Chrome, 18.0. I would NEVER EVER install Firefox. Can’ts stand it. I’m a Chrome Gal through and through.
    I have IE on this computer. I’ll go try it from there. Thanx for your help.

    #869786

    video works perfectly when running in IE so it is indeed a chrome issue; i will follow up with them. thanks again.

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